Front Office Administrative Medical Assistant

Hawaii Pacific Neuroscience; Honolulu (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

Hawaii Pacific Neuroscience is searching for a Front Office Administrative Medical Assistant in Honolulu, Hawaii. This full-time role involves assisting with front desk duties in a multidisciplinary neuroscience center, ensuring smooth operations and excellent patient care.

The ideal candidate will have a High School Diploma or higher, be proficient in Microsoft Office, and possess strong customer service skills. Responsibilities include managing appointments, handling medical data, and overseeing office activities. Join a dedicated team committed to improving the lives of patients with neurological conditions.

Qualifications

• Experience working with Microsoft products for at least 1 year.
• Ability to multitask in a fast-paced, pressured environment.
• Demonstrated customer service skills to handle difficult patients.

Responsibilities

• Assist the medical assistant with front desk duties.
• Organize files, draft messages, and schedule appointments.
• Manage phone communications and data entry of medical information.
• Oversee and assign documents to appropriate staff members.
• Handle cash box and manage petty cash.
• Oversee all front office activities and provide weekly updates.
• Manage office and medical supply orders.
• Assist in billing and promotional material distribution.
• Support meeting arrangements as needed.

Skills

Attention to detail

Customer service

Multitasking

Proficient in Microsoft Office

Education

High School Diploma or Associates

Tools

Microsoft Office

Google Apps for business

Job description

Front Office Administrative Medical Assistant

Full-time

Our fully integrated multidisciplinary neuroscience center helps to improve the lives of people with neurological conditions through excellence in clinical practice, education, research and compassionate patient care.

Hawaii Pacific Neuroscience has 2 facilities located on the campus of Castle Medical Center in Kailua and St Francis Kapuna Village in Honolulu within our inviting, patient-centered environment, patients have easy access to a full range of state-of-the‑art diagnostic procedures and services. In addition to General Neurological Evaluations, we also offer the following multidisciplinary sub‑specialty clinics with interdisciplinary specialists trained in this specific field.

HPN's Front Office Associate will be on the front lines in patient care and will be responsible for assisting the Medical Assistant with front desk duties to ensure smooth day to day operations. They will be responsible for organizing files, drafting messages, scheduling appointments, and supporting other staff. They will perform a variety of clerical and organizational tasks that are necessary to run the organization efficiently. They must be efficient in creating spreadsheets, composing messages, managing databases, interpreting reports, and managing documents.

Other Assignments

• Answer phones, first point of contact when Administrative Medical Assistant is unavailable
• Data entry of medical information
• Responsible for faxing and filing medical record requests
• Oversee and assign documents to the appropriate staff member for completion
• Take in copays and produce a day sheet report; responsible for the cash box and managing petty cash
• Work with all Microsoft Office software, Box accounts, Google Apps for business, company server and responsible for any copying of reproducible for the week
• Oversee all front office activities and advise staff members of work that needs to be completed by asking them for assistance
• Main point of contact for Administrator and advise management on current needs of the front office; provide weekly updates on necessary changes and be ultimately responsible for work that is incomplete
• Office and medical supply management; assist in keeping a running list of supply orders, research offers and products, negotiate pricing, order, track, receive and stock inventory
• Work with MA to establish Letter Sets for patients (work release letters, requests for more information, school notes). Letters are kept on the Pt Care Drive for access to clinic staff
• Run recall lists and maintain patient specific reminder alerts from the Hub
• Act as an assistant to the biller and provide support in delinquent accounts, establish out of office encounters, and answer simple billing questions or refer to the medical biller for further detail
• Work with administrator to send out promotional material
• Assist in meeting arrangements and set up as needed at the request of management

Qualifications

High School Diploma, Associates or higher is preferred. 1 year of experience working with all Microsoft products. Ability to pay attention to detail and multitask in a fast‑paced environment while under pressure is essential. Demonstrate customer service skills and ability to handle difficult patients when necessary. Must be a team player who is eager to work with all associates, patients, vendors, and outside offices.

All your information will be kept confidential according to EEO guidelines.