Front-of-Store Customer Care & Prevention Associate

TJX; Norwalk (CT); On-site; USD 23,000 - 25,000; Full time

Job summary

TJX is looking for a Loss Prevention/Store Associate in Norwalk, CT, to deter theft, greet customers, and support store safety. You will wear a body worn camera and stand at the front of the store, assisting customers and referring complex issues to management.

The role emphasizes decision making, initiative, and independent work while upholding TJX policies and brand protection. Ideal candidates bring 1–2 years of retail or security experience, strong communication skills, and the ability to

Qualifications

• 1–2 years retail or security experience.
• Must be 18 years old or older.
• Strong verbal and written communication skills.
• Ability to take initiative and work independently.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss and dishonesty.
• Wear a Company-approved uniform including a Body Worn Camera.
• Greet customers, demonstrate courtesy and respect.
• Refer customers to store management or customer service as needed.
• Observe and report suspicious behavior or incidents to LP or management.
• Perform closing safety sweeps with management.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Standing for long periods

Retail experience

Security experience

Job description

TJX is looking for a Loss Prevention/Store Associate in Norwalk, CT, to deter theft, greet customers, and support store safety. You will wear a body worn camera and stand at the front of the store, assisting customers and referring complex issues to management.

The role emphasizes decision making, initiative, and independent work while upholding TJX policies and brand protection. Ideal candidates bring 1–2 years of retail or security experience, strong communication skills, and the ability to