Front of House Team Member (Hospitality Team)

Chick-fil-A; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking Front of House Team Members in New York to deliver outstanding guest experiences with a warm, engaging demeanor. You will help operate a fast-paced service line, maintain high standards of hospitality, and support team members in a collaborative environment.

Join a culture that emphasizes growth, training, and community impact, with flexible scheduling and opportunities to advance as the restaurant team expands in 2027.

Qualifications

• Customer service oriented and friendly.
• Strong interpersonal skills.
• Detail-oriented and able to multi-task.
• Works well independently and in a team.
• Flexible schedule willingness.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Provide genuine hospitality and create remarkable guest experiences.
• Maintain a clean, organized, and guest-ready environment.
• Follow Chick-fil-A safety, operational, and cleanliness standards.
• Support team members and contribute to a culture of teamwork and excellence.
• Communicate clearly and professionally with guests and staff.

Skills

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Team player

Flexible schedule

Positive attitude

Reliability

Rule adherence

Job description

This Location Will Open in January 2027

At Chick-fil-A, being a Team Member is more than just a job, it’s an opportunity to grow, make an impact, and be part of something meaningful. Working alongside an independent Owner/Operator, Team Members gain valuable skills and experiences that extend far beyond the restaurant. Each day is an opportunity to care for others, grow personally and professionally, and contribute to a team committed to excellence. Our Team Members take pride in creating remarkable experiences, serving high-quality food, and making every guest feel genuinely welcomed, valued, and cared for.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Smile
• Create remarkable guest experiences through genuine hospitality, eye contact, enthusiasm, and personal connection.
• Demonstrate a strong sense of urgency while maintaining accuracy, quality, and exceptional service.
• Take ownership of your assigned position and the overall success of the restaurant.
• Anticipate what needs to be done and take initiative without waiting to be asked.
• Remain productive, organized, and engaged throughout the entire shift.
• Support Team Members proactively and contribute to a culture of teamwork, hustle, and excellence.
• Communicate clearly, professionally, and respectfully with guests, Team Members, and Leadership.
• Demonstrate reliability, accountability, adaptability, and a strong work ethic.
• Receive coaching with a positive attitude and consistently apply feedback to improve performance.
• Maintain a clean, stocked, organized, and guest-ready environment at all times.
• Follow all Chick-fil-A food safety, operational, appearance, and restaurant standards.
• Protect the guest experience and restaurant standards, even when Leadership is not immediately present.
• Take responsibility for mistakes, communicate concerns promptly, and contribute to solutions.
• Work efficiently in a fast-paced environment and remain composed during periods of high business volume.
• Continuously develop your knowledge, skills, and ability to support multiple areas of the restaurant.
• Work on your feet for extended periods and perform the physical responsibilities required of the position.
• Perform other duties and responsibilities as assigned.

Qualifications and Requirements:

• Adhere to Chick-fil-A rules and dress code at all times
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry a minimum of 50 pounds on a regular basis
• Have the ability to stand for long periods of time

30-Day Introductory Training and Evaluation Period

All new hires begin with a 30-day introductory training and evaluation period. During this time, we evaluate attendance, punctuality, attitude, coachability, teamwork, guest service, speed, accuracy, cleanliness, communication, and ability to meet restaurant standards.

Continued employment is based on successful completion of this introductory period, business needs, and compliance with all applicable laws.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.