Front of House Team Member

Chick-fil-A; Petaluma (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Flexible scheduling

Employee meals

Virtual healthcare

Health insurance options

Scholarship opportunities

Sick Time

Career advancement

Leadership training

Positive work environment

Job summary

Chick-fil-A is looking for Team Members to help deliver a welcoming dining experience and exceptional service. The role supports both full-time and part-time schedules, with opportunities for advancement and leadership training within a community-focused environment.

Team Members will engage guests, work across stations, and uphold food safety and cleanliness standards. This position emphasizes teamwork, reliability, and a cheerful attitude in a fast-paced setting.

Qualifications

• Ability to provide friendly, floor-to-go hospitality.
• Strong communication and guest service skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide genuine hospitality to guests with a heart of service.
• Execute daily operational tasks with excellence in designated stations.
• Maintain food safety, cleanliness, and quality standards.
• Be team-oriented, adaptable, dependable, with a strong work ethic.
• Support fellow team members and contribute to a positive work environment.
• Participate in training by modeling procedures and assisting new hires.
• Greet guests warmly and serve with speed, accuracy, and courtesy.
• Maintain a clean and welcoming dining and front counter environment.
• Anticipate guest needs and respond with care and urgency.
• Resolve guest concerns with professionalism and servant leadership.
• Adhere to Chick-fil-A expectations, standards, and dress code at all times.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Teamwork

Flexibility

Positive attitude

Stamina

Multi-tasking

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

Full-time and Part-time

Our Benefits Include:

• Competitive Pay
• Flexible scheduling (and closed on Sundays)
• Employee break meals
• Free 24/7 Virtual Healthcare for you and your household
• Medical, Dental, Vision Insurance options
• Scholarship opportunities
• Sick Time
• Career options, including advancement to leadership positions
• Leadership training and development opportunities
• A fun work environment where you can positively influence others

Qualifications and Requirements:

• Willing and able to work a flexible schedule consisting of a variety of weekdays and on both Friday and Saturday
• Must be able to meet the physical demands of the position which includes standing for the entirety of your shift and lifting over 30 lbs.
• Dependable and detail-oriented with strong interpersonal and customer service skills
• Brings a cheerful, positive attitude and a passion for serving others
• Works well independently and as part of a team while managing multiple tasks effectively
• Willing and able to work inside and outside of the restaurant as needed
• Willing and able to work in a fast-paced environment
• Ability to respond well to leadership/authority and coaching

Front of House Team Member Responsibilities:

• Provide genuine hospitality to guests with a heart of service
• Execute daily operational tasks with excellence in designated stations
• Maintain food safety, cleanliness, and quality standards
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Support fellow team members and contribute to a positive work environment
• Participate in training by modeling procedures and assisting new hires
• Greet guests warmly and serve with speed, accuracy, and courtesy
• Maintain a clean and welcoming dining and front counter environment
• Anticipate guest needs and respond with care and urgency
• Resolve guest concerns with professionalism and servant leadership
• Adhere to Chick-fil-A expectations, standards, and dress code at all times
• Other duties as assigned

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.