Front of House Team Member: Customer Experience

Smallcakes-Cupcakery-and-Creamer; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Smallcakes Steele Creek in Charlotte, NC is seeking a Front of House team member to greet customers, answer questions, and process transactions with a smile.

You’ll keep our storefront clean and inviting, restock displays, and collaborate with the team to ensure smooth daily operations in a fast-paced bakery.

Required: at least 1 year in a customer-facing role, excellent communication, a positive attitude, and the ability to multitask enjoyably in a busy environment.

Qualifications

• At least 1 year of experience in a customer-facing role (e.g., retail, food service, or hospitality).
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine love for helping people.
• Strong attention to detail and the ability to multitask in a busy environment.
• A team-oriented mindset and willingness to pitch in wherever needed.

Responsibilities

• Greeting and assisting customers with their orders in a friendly and professional manner.
• Answering questions about our menu and providing recommendations.
• Handling transactions accurately at the register.
• Maintaining a clean and inviting storefront, including restocking displays and tidying up as needed.
• Collaborating with the team to ensure smooth daily operations.

Skills

Customer-facing experience

Job description

Smallcakes Steele Creek in Charlotte, NC is seeking a Front of House team member to greet customers, answer questions, and process transactions with a smile.

You’ll keep our storefront clean and inviting, restock displays, and collaborate with the team to ensure smooth daily operations in a fast-paced bakery.

Required: at least 1 year in a customer-facing role, excellent communication, a positive attitude, and the ability to multitask enjoyably in a busy environment.