Front Counter Associate

Smallcakes-Cupcakery-and-Creamer; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Smallcakes Steele Creek in Charlotte, NC is seeking a Front of House team member to greet customers, answer questions, and process transactions with a smile.

You’ll keep our storefront clean and inviting, restock displays, and collaborate with the team to ensure smooth daily operations in a fast-paced bakery.

Required: at least 1 year in a customer-facing role, excellent communication, a positive attitude, and the ability to multitask enjoyably in a busy environment.

Qualifications

• At least 1 year of experience in a customer-facing role (e.g., retail, food service, or hospitality).
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine love for helping people.
• Strong attention to detail and the ability to multitask in a busy environment.
• A team-oriented mindset and willingness to pitch in wherever needed.

Responsibilities

• Greeting and assisting customers with their orders in a friendly and professional manner.
• Answering questions about our menu and providing recommendations.
• Handling transactions accurately at the register.
• Maintaining a clean and inviting storefront, including restocking displays and tidying up as needed.
• Collaborating with the team to ensure smooth daily operations.

Skills

Customer-facing experience

Job description

Join Our Team as Front of House at Smallcakes Steele Creek!

Do you have a passion for creating delightful customer experiences? At Smallcakes Steele Creek in Charlotte, NC, we specialize in crafting delicious cupcakes and desserts that bring smiles to our customers' faces. We’re looking for a friendly and enthusiastic individual to join our team as Front of House. If you enjoy working in a fun, fast-paced environment and have a knack for making people feel welcome, we’d love to hear from you!

What You'll Be Doing

As a Front of House team member, you’ll be the face of Smallcakes Steele Creek, ensuring every customer has a sweet and memorable experience. Your key responsibilities will include:

• Greeting and assisting customers with their orders in a friendly and professional manner.
• Answering questions about our menu and providing recommendations.
• Handling transactions accurately at the register.
• Maintaining a clean and inviting storefront, including restocking displays and tidying up as needed.
• Collaborating with the team to ensure smooth daily operations.

What We’re Looking For

To thrive in this role, you should bring:

• At least 1 year of experience in a customer-facing role (e.g., retail, food service, or hospitality).
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine love for helping people.
• Strong attention to detail and the ability to multitask in a busy environment.
• A team-oriented mindset and willingness to pitch in wherever needed.

Why Join Smallcakes Steele Creek?

While we don’t currently offer additional benefits, you’ll become part of a welcoming and supportive team that values hard work, creativity, and a love for sweet treats. At Smallcakes Steele Creek, we believe in creating a positive and enjoyable work environment where every team member feels valued.

About Our Culture

At Smallcakes Steele Creek, we take pride in serving our community with the best cupcakes and desserts in Charlotte. We’re a small business with a big heart, and we’re passionate about spreading joy through our baked goods. Our team is friendly, collaborative, and dedicated to making every day a little sweeter—for our customers and each other.