Front of House Team Member

Chick-fil-A; Morgan Hill (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive wage

401(k) + match

Free meal per shift

Scholarships up to $25,000

Referral program

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

PTO

Volunteer hours

Job summary

Chick-fil-A Morgan Hill is seeking a Front of House Team Member to welcome guests and provide exceptional service in a fast-paced setting. You will engage with guests, take orders, and ensure accuracy while supporting a friendly, team-oriented atmosphere.

Responsibilities include assisting in food preparation, maintaining cleanliness and safety, and working across dining and drive-thru areas. A strong work ethic and clear English communication are essential to success in this role.

Qualifications

• Must be at least 16 years old (18+ preferred).
• Ability to read, write, and speak standard English for safety, guest, and team communication.

Responsibilities

• Deliver warm, friendly service with accuracy and efficiency.
• Take guest orders, process payments, and ensure order accuracy.
• Prepare drinks, desserts, and bag orders.
• Provide hospitality in dining and drive-thru areas.
• Maintain a clean, stocked, and safe environment.
• Collaborate with team to ensure smooth operations.
• Communicate clearly with guests and teammates.
• Adhere to Chick-fil-A policies as outlined in the handbook.

Skills

Hospitality

Customer service

Communication

Attention to detail

Adaptability

Teamwork

Age 16+

Physical stamina

Job description

About Chick-fil-A Morgan Hill

At Chick-fil-A Morgan Hill, our vision is to be Morgan Hill's Most Caring Company. We are committed to creating moments of care that leave a positive impact - inside our restaurant and throughout the community. Our team is built on the values of service, teamwork, and continuous growth. If you're passionate about providing exceptional hospitality and being part of a team that cares, we'd love to meet you.

Role Overview

As a Front of House (FOH) Team Member, you'll be the face of Chick-fil-A Morgan Hill—welcoming guests, delivering exceptional service, and ensuring every customer leaves with a smile. This role is ideal for people who thrive in a fast-paced, team-oriented environment and enjoy making someone's day better.

Key Responsibilities

• Customer Service: Deliver warm, friendly service with a focus on accuracy and efficiency.
• Order Management: Take guest orders, process payments, and ensure orders are accurate.
• Food & Drink Preparation: Prepare drinks, desserts, and bag orders.
• Dining & Drive-Thru Service: Deliver orders and provide hospitality both in the dining room and at the drive-thru.
• Cleanliness & Safety: Maintain a clean, stocked, organized, and safe environment.
• Team Collaboration: Work alongside your team to ensure smooth and efficient operations.
• Communication: Effectively communicate with guests and team members.
• Adherence to Policies: Follow Chick-fil-A's policies as outlined in the employee handbook at all times.

Additional Responsibilities:

• Assist in food preparation and inventory management.
• Maintain food safety and quality control standards.
• Handle guest feedback with professionalism and care.
• Perform general cleaning and upkeep of the restaurant.
• Work outdoors when needed (e.g., drive-thru or seasonal weather conditions).

What We're Looking For:

• Hospitality Mindset: A natural desire to serve and delight others.
• Work Ethic: A strong commitment to doing your best and supporting your team.
• Communication Skills: Clear, kind, and effective verbal interaction.
• Attention to Detail: Ensuring accuracy while maintaining a sense of urgency.
• Adaptability: Thriving in a fast-paced, dynamic environment.
• Team Collaboration: Supporting others and contributing to a positive culture.
• Age Requirement: Must be at least 16 years old (18+ years preferred).
• Physical Requirements: Must be able to lift up to 50lb and be on your feet for the entirety of your shift.
• Language Requirement: Ability to read, write, and speak standard English sufficient to effectively communicate with guests, coworkers and other business affiliates who speak only English, when necessary for safety reasons or emergency response procedures, when engaged in team-related work efforts or project teams that include individuals who only speak English, for workplace training purposes, and when job performance is being monitored by a supervisor that only speaks English.

Required Availability:

Must be able to work one of the shifts below, at minimum

• Opening: 6am-12pm
• Lunch: 10am-4pm
• Midday: 2pm-8pm
• Closing: 5pm-11pm
• Weekend Availability: Friday/Saturday availability is required.

What You'll Gain:

• Clear opportunities for advancement into leadership roles.
• Paid training and skill development in customer service and hospitality.
• Flexible scheduling, with Sundays off.
• A supportive, purpose-driven work environment.
• A spot on a winning team that celebrates often and recognizes your hard work.
• Benefits Include*
• Financial Health - Competitive wage starting at $20/hour; 401(k) + match; Free meal each shift; Scholarship opportunities up to $25,000; Referral Program
• Physical Health - Medical, dental, and vision insurance; Paid Sick Leave
• Mental Health - Employee Assistance Program, PTO
• Social/Community Health - Paid volunteer hours; Holiday parties; Team outings

Join Our Team:

At Chick-fil-A Morgan Hill, we believe in Pursuing What's Next - and that starts with you. At Chick-fil-A Morgan Hill, we're building a culture where everyone can thrive. If you're ready to be part of something meaningful,

*Benefits are available to eligible team members who meet all requirements. Eligibility may vary based on factors such as position, tenure, and hours worked.

Note: Most Chick-fil-A Restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.

Founded in 1946 by Truett Cathy, Chick-fil-A has grown from a small diner in Hapeville, Georgia, to one of the largest and most respected quick-service restaurant chains in the country. With a commitment to high-quality food, exceptional service, and a people-first culture, Chick-fil-A has built a reputation not just for its signature menu items but for the values that drive the company forward.
At the heart of Chick-fil-A's mission is a dedication to being the world's most caring company. This is reflected in everything we do - from the way we serve our guests with genuine hospitality to the opportunities we create for our team members to grow personally and professionally. Our corporate values emphasize excellence, integrity, and stewardship, and we strive to make a positive impact in the communities we serve.
Chick-fil-A is known for its unique approach to business, including being closed on Sundays to allow team members time for rest. We believe in fostering an environment where people feel valued and supported, offering leadership development, scholarship opportunities, and a culture of service that extends beyond our restaurant doors.
If you're looking to be part of a team that prioritizes care, growth, and making a difference, Chick-fil-A offers a rewarding and purpose-driven workplace where you can thrive.