Front of House team member

Children's Museum of Atlanta; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading nonprofit educational venue in Atlanta seeks a part-time Front of House staff member. The role involves delivering excellent customer service, maintaining a clean environment, and engaging with guests. Ideal candidates will have strong customer service skills and experience working with children. Flexible hours include weekdays, weekends, and holidays.

Benefits

Generous PTO

401k

FSA

EAP

Museum membership

Guest passes

Museum store discounts

Free parking

Discounted MARTA

Qualifications

• 1-2 years face-to-face customer service experience.
• 1-2 years cash handling experience.

Responsibilities

• Deliver superior customer service and maintain a clean, safe environment.
• Greet and engage guests cheerfully.
• Process sales transactions accurately using POS software.

Skills

Excellent observation skills

Attention to detail

Cultural competence

Conflict resolution

Time-management skills

Bilingual in English/Spanish

Education

High school diploma or equivalent

College coursework in hospitality or education

Job description

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Description

We are Children's Museum of Atlanta, a nonprofit 501(c)(3), the only educational venue of its kind in the city. We are dedicated to sparking every child's imagination, sense of discovery, and learning through the power of play. Since our founding, we have been committed to creating a dynamic environment where children ages 0-8 can explore, learn, and grow.

Job Type

Part-time

Description

We are Children's Museum of Atlanta, a nonprofit 501(c)(3), the only educational venue of its kind in the city. We are dedicated to sparking every child's imagination, sense of discovery, and learning through the power of play. Since our founding, we have been committed to creating a dynamic environment where children ages 0-8 can explore, learn, and grow.

We instill our values in everything we do: fostering curiosity, championing play, tending to community, and leading with integrity. We offer generous PTO, 401k, FSA, EAP, museum membership, guest passes, museum store discounts, and free parking and/or discounted MARTA.

If you have strong customer service and cash handling skills, enjoy working around children and their caregivers, are inspired by learning through play, and want to work for an organization that is a safe place for all, then you may be a perfect fit for our team. We look forward to hearing from you.

The Front of House position is a part-time, non-exempt, hourly role with a varied schedule including weekdays, weekends, and holidays. This position reports to the Guest Experience Manager in the Guest Experience Department.

Primary Role

To deliver superior customer service and maintain a clean, safe, fun, and educational environment by engaging with all museum guests in the Welcome Center, Store, and Security areas.

Responsibilities

• Greet and engage guests cheerfully
• Communicate museum information fully and accurately
• Open and close Front of House areas: Welcome Center, Store, and building daily
• Make scheduled announcements
• Maintain exhibit floor cleanliness and sanitation
• Familiarize with store inventory for recommendations
• Process sales transactions accurately using POS software
• Ensure data integrity in CMA tools
• Sell museum memberships and help meet monthly goals
• Provide farewell and concierge services to guests
• Troubleshoot technical and customer service issues
• Maintain a safe environment for staff and guests
• Verify guests' tickets, badges, or staff escort before security check
• Stay alert and aware of surroundings
• Attend and participate in team meetings

General

• Support Museum Mission and Values: Curiosity, Play, Community, Integrity
• Follow staff expectations and policies
• Present a positive, energetic demeanor
• Know and discuss museum programs, exhibits, and memberships
• Work collegially with diverse team members and guests
• Maintain professional behavior aligned with museum culture
• Perform other duties as assigned

Skills

• Excellent observation skills
• Attention to detail
• Cultural competence and experience serving diverse populations
• Conflict resolution and problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Patience, professionalism, and good manners under stress
• Time-management skills
• Bilingual in English/Spanish preferred

Requirements

1-2 years face-to-face customer service experience

1-2 years cash handling experience

Experience with Point of Sale systems (Altru experience preferred)

Experience working with children and families

Education

High school diploma or equivalent; college coursework in hospitality or education preferred

Salary

$15.50 to $16.50 per hour

Additional Details

Position is entry level, part-time, with varied hours including weekdays, weekends, and holidays. Reports to the Guest Experience Manager.