Front of House Team Leader: Guest Experience & Performance

Workstream; Louisville (KY); On-site; USD 28,413 - 40,467; Full time

Job summary

Chick-fil-A Jefferson Commons in Louisville, KY is seeking a Team Leader to manage daily restaurant operations under the Shift Manager, with the option of Part-Time or Full-Time work. Training in the operational side of the business is provided as part of the role, emphasizing leadership, hospitality, and guest satisfaction.

The position offers a path to developing business and people skills within a high-performance leadership team in a positive, supportive environment.

Qualifications

• Experience leading shifts and coaching team members.
• Ability to open or close shifts as needed.
• Willingness to train in operational aspects of the business.
• Comfort working in a fast-paced guest-facing environment.

Responsibilities

• Lead the shift when scheduled and model Chick-fil-A standards.
• Provide coaching on competency, character, and chemistry; document conversations.
• Monitor product quality and hospitality measures to ensure guest satisfaction.
• Ensure closing procedures are completed accurately and on time.
• Own seasonal metrics in partnership with supervisor and act on speed checks.

Skills

Team leadership

Coaching

Guest service

Communication

Job description

Chick-fil-A Jefferson Commons in Louisville, KY is seeking a Team Leader to manage daily restaurant operations under the Shift Manager, with the option of Part-Time or Full-Time work. Training in the operational side of the business is provided as part of the role, emphasizing leadership, hospitality, and guest satisfaction.

The position offers a path to developing business and people skills within a high-performance leadership team in a positive, supportive environment.