Front of House Team Leader: Elevate Guest Experience

Chick-fil-A; Suwanee (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Sunday closed

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Suwanee, GA is seeking a Team Leader to support daily operations and coach team members in a high‑volume, guest‑centered environment. The role emphasizes serving others, leading by example, and maintaining Chick‑fil‑A’s culture and core values.

You will focus on running shifts, training new hires, and ensuring service standards are met. The position offers full‑time and part‑time opportunities with a competitive hourly wage, dependent on experience.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Job description

Chick-fil-A in Suwanee, GA is seeking a Team Leader to support daily operations and coach team members in a high‑volume, guest‑centered environment. The role emphasizes serving others, leading by example, and maintaining Chick‑fil‑A’s culture and core values.

You will focus on running shifts, training new hires, and ensuring service standards are met. The position offers full‑time and part‑time opportunities with a competitive hourly wage, dependent on experience.