Front of House Team Leader

Chick-fil-A; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Competitive pay

Employee discount

Learning from experienced Operator

Growth and development

Job summary

Chick-fil-A Cutler Bay is seeking a Front of House Team Leader to help manage daily restaurant operations and coach Team Members toward excellence. The role emphasizes servant leadership, strong guest focus, and upholding Chick-fil-A standards in a fast-paced environment.

Ideal candidates demonstrate enthusiasm, reliability, and excellent communication. Full-time and part-time options are available, with opportunities for growth and development within the local operator-run restaurant.

Qualifications

• Maintain a positive, friendly demeanor with guests.
• Honor Chick-fil-A service standards through actions and attitude.
• Coach and develop Team Members to improve performance.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Provide timely and respectful responses to guests' needs.
• Assist training of new hires and set the shift tone.
• Lead shifts, open/close, and act as a role model for the team.
• Ensure clear, effective communication among staff.

Skills

Smile

Eye contact

Enthusiastic speaking

Guest service focus

Team player

Customer service

Ability to work fast-paced

Job description

At Chick-fil-A, our Front of House Team Leaders embody our core values and approach their roles with a servant's heart. They have a genuine passion for serving others and a commitment to strong character. With a proactive mindset and a sense of urgency, Team Leaders play a vital role in daily operations. As a Front of House Team Leader, you will support senior leadership in executing operational tasks and ensure that Team Members uphold our standards of excellence and service. Your primary responsibilities will include efficiently managing restaurant operations and coaching Team Members to help them grow and succeed. Leading by example, Team Leaders set the standard for the team, inspiring others to follow suit. We are looking for candidates who are ready to make a positive impact and lead with purpose.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discount

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but preferred.

Chick-fil-A Cutler Bay is locally and veteran‑owned by an independent and bilingual Operator raised in Miami. They make all of their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A restaurant is more than a job-it's an opportunity for teamwork and leadership development in a positive, people‑focused atmosphere. Chick-fil-A Cutler Bay is locally and veteran‑owned by an independent and bilingual operator who grew up in the area.