Front of House Supervisor - Lead Service & Team Growth

Topgolf; Virginia Beach (VA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf in Virginia Beach is seeking a dynamic leader to guide a diverse team, drive performance targets, and deliver exceptional guest experiences. The role focuses on coaching, performance monitoring, and cross-department collaboration to maintain seamless service quality.

The ideal candidate embraces a positive culture, ensures safety and policy compliance, and prepares regular performance reports for leadership. Flexibility to work varied shifts is required.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit(y) to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Time management

Motivation & inspiration

Job description

Topgolf in Virginia Beach is seeking a dynamic leader to guide a diverse team, drive performance targets, and deliver exceptional guest experiences. The role focuses on coaching, performance monitoring, and cross-department collaboration to maintain seamless service quality.

The ideal candidate embraces a positive culture, ensures safety and policy compliance, and prepares regular performance reports for leadership. Flexibility to work varied shifts is required.