Front of House Supervisor Evenings & Weekends

Ponca City Development Authority; Braman (OK); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

100% employer-paid medical insurance

Optional dental, vision, and life ins.

401(k) retirement plan

Paid time off

Maternity leave and funeral leave

FMLA benefits

Résumé du poste

Ponca City Development Authority is seeking a Front of House Supervisor to support the Rock & Brews Casino restaurant in daily operations, supervise staff, ensure cleanliness, and deliver quality guest service. The role requires a high school diploma or GED, and at least two years of related experience.

Availability for evenings and weekends is necessary; proficiency in Word/Excel and the ability to obtain food handler certification and alcohol server licensing are required.

Qualifications

• High school diploma or GED is required.
• Two years of related experience preferred or required.
• Background and drug screenings required; Kaw Nation Gaming Commission licensure.
• Evenings, weekends, holidays and other shifts required.
• Able to lift items up to 50 pounds and perform bending, stooping, walking, standing.
• Proficient in Microsoft Word and Excel; detail-oriented.
• Able to obtain/maintain required food handler certification and alcohol server licensing.
• Strong communication, organizational, leadership, and customer service skills.
• Able to multitask and work in a fast-paced restaurant environment.

Responsabilités

• Assist the Front of House Manager with daily restaurant operations and supervision.
• Oversee front-of-house staff and provide direction when the manager is absent.
• Assist with scheduling, training, and performance management.
• Ensure opening and closing duties are completed and cleanliness maintained.
• Train employees across shifts to ensure consistent service.
• Maintain current employee food handler certifications and alcohol licenses.
• Ensure compliance with food safety, health, sanitation, and safety requirements.
• Monitor food and beverage needs, supplies, and equipment based on events.
• Monitor service times to ensure prompt, quality service.
• Delegate tasks, lead by example, and promote teamwork and accountability.
• Address guest concerns professionally and notify management for assistance.
• Follow company policies and applicable laws; maintain professional appearance.
• Perform other duties as assigned.

Connaissances

Communication skills

Organizational skills

Leadership

Customer service

Formation

High school diploma or GED

Outils

Microsoft Word

Microsoft Excel

Description du poste

Position Title: Front of House Supervisor
Department: Food & Beverage
Reports To: Front of House Manager
Pay Classification: As determined by company policy

Position Summary

The Front of House Supervisor assists the Front of House Manager with the daily operations of the restaurant at Rock & Brews Casino. This position helps supervise and train employees, maintain cleanliness, ensure prompt and accurate food service, and provide quality guest service. The supervisor helps ensure restaurant operations run smoothly and that employees follow company policies and food safety requirements.

Qualifications

• High school diploma or GED required.
• At least two years of experience in a similar position preferred or required, as determined by company policy.
• Must pass required background and drug screenings and meet Kaw Nation Gaming Commission requirements for gaming licensure. Medical marijuana cards are accepted in accordance with applicable company policies and regulations.
• Must be available to work evenings, weekends, holidays, and other shifts as needed.
• Must be able to lift items frequently, occasionally over 50 pounds, and perform duties requiring bending, stooping, walking, and standing.
• Must be proficient in Microsoft Word and Excel and have strong attention to detail.
• Must be able to obtain and maintain required food handler certification and alcohol server licensing, as applicable.
• Must have good communication, organizational, leadership, and customer service skills.
• Must be able to multitask, delegate responsibilities, and work effectively in a fast-paced restaurant environment.

Duties and Responsibilities

• Assist the Front of House Manager with daily restaurant operations and employee supervision.
• Help oversee front-of-house employees and provide direction when the manager is absent.
• Assist with employee scheduling, training, and performance management.
• Ensure opening and closing duties are completed properly and cleanliness standards are maintained.
• Help train employees across all shifts to ensure consistent service and operating procedures.
• Assist in maintaining current employee food handler certifications and alcohol server licenses.
• Ensure employees follow food safety, health, sanitation, and workplace safety requirements.
• Monitor food and beverage needs, supplies, and equipment based on business demands and upcoming events.
• Monitor food presentation, order accuracy, and service times to ensure prompt, quality service.
• Delegate tasks, lead by example, and promote teamwork and accountability.
• Address guest concerns professionally and notify management when additional assistance is needed.
• Follow company policies, procedures, and applicable tribal, state, and federal laws and regulations.
• Maintain required uniform standards and a professional appearance and demeanor while representing Kaw Gaming Incorporated.
• Perform other duties as assigned by the Front of House Manager or Food & Beverage Director.

Benefits

• 100% employer-paid medical insurance, valid in Kansas and Oklahoma.
• Optional dental, vision, and life insurance.
• 401(k) retirement plan.
• Paid time off.
• Maternity leave and funeral leave.
• Family and Medical Leave Act (FMLA) benefits, when eligible.

Benefits are subject to applicable plan documents, eligibility requirements, and company policies.

Disclaimer

This job description outlines the general duties and responsibilities of the Front of House Supervisor position and is not intended to include every task that may be required. Additional duties may be assigned as needed to meet company and operational needs.