Front of House Supervisor

Rocker B Ranch; Town of Texas (WI); On-site; USD 41,000 - 50,000; Full time

Job summary

Rocker B Ranch in Graford, TX is seeking a dedicated Front of House (FOH) Operations Lead to oversee operations during shifts. The role includes leading FOH staff, managing guest interactions, and coordinating reservations. The ideal candidate will demonstrate leadership and hospitality skills, ensuring a high standard of service and team morale. Responsibilities encompass various operational tasks and direct engagement with guests. Competitive pay at $22/hr is offered, highlighting the importance of exceptional service in a dynamic environment.

Responsibilities

• Lead and direct FOH operations during assigned shifts.
• Resolve guest complaints or service issues promptly.
• Conduct or assist with pre-shift meetings.
• Oversee reservation pacing and waitlists.
• Ensure proper opening procedures are completed.
• Monitor bar service speed and presentation.

Job description

Reports to: Director of Business Operations

Pay Rate: $22/hr

Location: Graford, TX

FOH Operations

• Lead and direct FOH operations during assigned shifts
• Act as the primary floor leader during service
• Ensure smooth guest flow and table turns
• Monitor pacing of service between FOH and BOH
• Assist with maintaining service standards throughout the shift
• Serve as the escalation point for servers and hosts

Guest Experience

• Greet and interact with guests as needed
• Resolve guest complaints or service issues promptly
• Handle guest recovery situations professionally
• Monitor dining room atmosphere and hospitality standards
• Assist with VIPs, large parties, and special requests
• Ensure cleanliness and presentation standards are maintained in guest-facing areas

Staffing & Team Direction

• Conduct or assist with pre-shift meetings
• Assign server sections, side work, and support duties
• Direct hosts on seating strategy and reservation flow
• Coach employees in real time on service standards
• Assist with training and onboarding of new FOH staff
• Reinforce company policies and procedures
• Help maintain morale and professionalism during service

Reservations & Seating Management

• Oversee reservation pacing and waitlists
• Coordinate table assignments and large party accommodations
• Balance server sections and rotation fairness
• Monitor turn times and seating efficiency
• Adjust floor plans based on operational needs

Opening & Closing Duties

• Ensure proper opening procedures are completed
• Verify dining room/bar readiness before service
• Oversee accurate completion of closing side work
• Confirm end‑of‑night reports are completed properly
• Secure restaurant/bar areas as assigned

Beverage & Bar Oversight

• Monitor bar service speed and presentation
• Ensure alcohol service compliance
• Help monitor inventory levels for:
  • CO2
  • syrups
  • garnishes
  • beer/wine/liquor
  • glassware
• Communicate low inventory or operational issues to management

Operational Support

• Jump into service roles as needed during volume periods:
  • running food
  • bussing tables
  • seating guests
  • expo support
  • assisting bartenders
• Communicate operational issues to managers
• Help maintain cleanliness and safety standards
• Assist with incident documentation if needed