Front of House Supervisor

Peju; Napa (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading winery seeks a Front of House Supervisor to enhance guest experiences and lead a dynamic team in managing Tasting Room operations. This role combines exceptional customer service with leadership, focusing on sales and operational excellence to create memorable visits for every guest.

Qualifications

• Minimum one year experience in a winery, restaurant, or retail wine.
• Proven supervisory experience with staff.
• Strong understanding of wines, food pairings, and sales techniques.

Responsibilities

• Supervise and lead Tasting Room staff to achieve sales goals.
• Provide excellent customer service and handle guest relations.
• Implement upselling strategies to enhance sales.

Skills

Customer Service

Leadership

Sales

Communication

Organizational Skills

Education

Associate's degree or two-year college degree

Tools

Microsoft Office Suite

Job description

At PEJU, we strive to be the highlight of every guest’s visit to Napa Valley and our Front of House Supervisor is fundamental in creating a positive and memorable experience for visitors to our winery. The Front of House Supervisor embodies PEJU’s values-quality, an entrepreneurial mindset, openness, respect, and integrity- and uses these values to lead by example, demonstrating a great attitude, easily adapting to sudden changes, and solving problems on the go. Working closely with the Hospitality Manager, the Front of House Supervisor serves an integral leadership role supervising a large sales staff, is involved with achieving PEJU’s Tasting Room’s sales goals, meeting day-to-day objectives and fostering a collaborative and spirited team environment. Additional responsibilities include, training, mentoring and the supervising of scheduled Tasting Room staff. This position requires a proactive, results-oriented individual who promotes exceptional hospitality, exhibits a strong work ethic, and maintains a passion for outstanding sales results. Other duties as assigned.

Requirements

• Greeting and welcome visitors, providing excellent customer service.
• Provide leadership in all aspects of guest sales and guest hospitality by always modeling the highest level of guest service and focused sales behavior.
• Assist customers in choosing wines and answering inquiries about the winery and its offerings.
• Handle customer concerns or issues with professionalism and focus on resolution.
• Manager of the Day (MOD) assignments which includes all duties pertinent to effectively managing guest relations and open & closing duties. Oversee the day-to-day operations of the Tasting Room, ensuring it is clean, organized, and well-maintained.
• Educate customers on the winemaking process, different wine varieties, and food pairings.
• Sales and Upselling: Share techniques with the team.
• Promote wine club membership, events, and other offerings to boost sales.
• Implement strategies to increase average transaction value through effective upselling

JOB QUALIFICATIONS:

• Deep knowledge of and commitment to excellence in wine, hospitality, and guest experiences. Associates, or two-year college degree, and/or related experience and training.
• One or more years’ experience in a winery, restaurant, and/or retail wine. Deep understanding of wine and food and consumer insights.
• One or more years of management or supervisory experience.
• Demonstrated leadership, with expertise in developing, inspiring and building engagement and trust with employees.
• Proficient in Microsoft Office Suites (Outlook, Word, Excel).
• Excellent verbal and written communications skills.
• Ability to embrace change and deliver top results no matter the obstacle.
• Ability to project credibility, in an honest, genuine and professional manner.
• Excellent organizational and follow-up skills.
• Ability to work a flexible schedule that includes evenings, weekends and holidays as required.