FOH Supervisor

King's Seafood Company; Carlsbad (CA); Presencial; USD 20.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Education Reimbursement

Generous Dining Discount

Flexible Hours

Descripción de la vacante

King's Seafood Company in Carlsbad is seeking a Front of House Supervisor to enhance guest experiences and support the management team. Candidates must be 21+, high school graduates, and possess previous supervisory experience.

The role includes training team members, maintaining service standards, and addressing guest needs effectively. With competitive hourly pay and premium benefits, this is a fantastic opportunity to grow your career in a dynamic environment.

Formación

• Minimum of 21 years of age to serve alcoholic beverages.
• Ability to communicate effectively in English.
• Experience in a supervisory role preferred.
• Must obtain a valid Food Handler Card.

Responsabilidades

• Support management in providing excellent guest service.
• Train team members in service standards.
• Ensure cleanliness and organization in the dining area.
• Handle guest complaints professionally.

Conocimientos

Customer service skills

Communication

Mathematical skills

Teamwork

Organizational skills

Educación

High school graduate, some college preferred

Herramientas

Point-of-sale systems

Descripción del empleo

King's Fish House wants to "Welcome You to the House that Seafood Built". With our embodiment of hospitality from the heart and spectacular seafood dishes to delight our Guests, come join our world-class team!

Competitive hourly rate $20 - $25 / hour depending on experience.

We keep it reel! Premium benefits, an amazing company culture, growth opportunities, and more! Are you hooked yet?

What do we bring to the table?

• Growth Opportunities
• Great training and commitment to promotions from within!
• Teamwork / Flexible Hours
• Education Reimbursement
• Generous Dining Discount
• Professionalism
• Productive Environment
• Strong company culture
• Delicious food in a beautiful restaurant!

The Front of House Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times. Supervisors are part of a fun, fast paced environment and will have multiple responsibilities from guest interaction, to expediting orders, to hands on service. This position is a step before our Management Training and is an opportunity for you to learn the business and grow your career.

Once hired, you will be trained to provide friendly, helpful and knowledgeable guest service that goes above and beyond at all times. You will be exposed to each workgroup and expected to understand our service standards in each to coach and support others as you execute a shift. You will contribute and excel in a team service environment.

Essential Qualifications

• Minimum of 21 years of age to serve alcoholic beverages with food.
• High school graduate, some college
• Any previous supervisor experience.
• Food Handler Card
• Ability to communicate in a satisfactory manner, both verbal and written English.
• Ability to compute basic mathematical calculations.
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
• Ability to suggestively sell menu items and beverages.
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment.
• Experience with Point-of-sale procedures.

Essential Job Functions

• Complete opening duties as assigned and to standard
• Record all necessary information/messages in legible writing on appropriate sheets.
• Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.
• Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.
• Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guests, supervisors and co-workers.
• Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Follow Manager’s instructions.
• Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.
• Guide the activities of the assigned assistants to ensure optimum service to Guests.
• Complete all closing reports as assigned and leave duty after reporting to Manager.
• Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
• Complete comp’s or voids as needed during the shift
• Follow maintenance program and cleaning schedule for each shift
• Update menus and wine lists for managers
• Notify management of any pertinent information related to shift activities.

Equal Opportunity Employer