Front of House Shift Supervisor

Rusty Rail Brewing Co, LLC; Mifflinburg (PA); On-site; USD 22,000 - 34,000; Full time

Job summary

Rusty Rail Brewing Company is seeking a Front of House Shift Supervisor to oversee the dining room team, including servers, bartenders, hosts, bussers, and food runners, directing and motivating them to deliver casual fine dining and outstanding customer service.

The role emphasizes leading by example, maintaining high hospitality standards, and ensuring smooth service during peak hours. Candidates should have 2+ years of supervision experience and strong communication skills.

Qualifications

• Must have at least 2 years of restaurant supervision or management experience.
• Experience in full-service and fine dining is a plus.
• Proficient with Microsoft Office and Toast POS systems.
• Able to stand for 8 hours and lift up to 50 lbs.
• Strong written and verbal communication skills with a professional demeanor.

Responsibilities

• Manage and motivate staff through constant communication during service.
• Ensure guests receive exceptional customer service.
• Monitor food quality from kitchen to dining room.
• Maintain sanitation and safety standards.
• Oversee opening/closing start-up and shut-down of restaurant equipment.
• Cover FOH shifts during peak hours as needed.
• Complete shift reports and use the POS system.

Skills

Restaurant supervision

Leadership

Customer service

Communication

Team motivation

Multitasking

Food safety

Education

High School Diploma

Associate degree in culinary studies or food and hospitality management

Tools

Toast POS

Microsoft Office

Excel

Outlook

Word

Job description

Rusty Rail Brewing Company is hiring a Front of House Shift Supervisor. As a Shift Supervisor, you will be responsible for orchestrating exceptional food service, what we consider to be unbeatable customer service and operations. You'll manage the dining room-including servers, bartenders, hosts, bussers, and food runners-by directing and motivating your team to deliver casual fine dining food and provide customer service that elicits genuine smiles from our customers. At the Rusty Rail, we are not interested in giving good customer service. We strive to create an experience that is unique to our establishment and combines exceptional food quality, unrivalled customer service, and an extraordinary ambiance.

Job Responsibilities

• Manage and motivate employees through constant communication during service
• Ensure guests are always receiving exceptional customer service
• Monitor food quality as it moves from the kitchen to the dining room; ensure that food is prepared and served in the appropriate quantity and with the utmost quality
• Ensure operations are in accordance with sanitation and safety standards
• Start-up and shut-down of restaurant equipment and processes (opening/closing shifts)
• Jump in to assist all FOH positions during peak hours of operation
• Perform administrative duties including required shift reports, both written and using the POS system

Job Requirements

• A high school diploma; associate degree in culinary studies or food and hospitality management is preferred
• At least 2 years of experience in restaurant supervision or management; full-service and fine dining a plus
• Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel) and Point of Sale systems (Toast)
• Ability to be on one's feet at least 8 hours per day and lift up to 50 lbs.
• Strong written and verbal communication skills-clear and professional demeanor
• Ability to multi-task, organize, and prioritize efficiently
• A personable, friendly, and outgoing personality-must enjoy interacting with, motivating, and and assisting others
• Sincerity, honesty, and candidness with team members and customers alike
• A belief that no one is "above" any job-it takes a team to make a shift run smoothly
• Initiative, drive, and a self-starting work ethic
• Ability to lead, motivate, and manage employees
• A love for the restaurant business and desire to create "Best In Class" guest experience