Front of House Service Manager - Lead Guest Experience

Texas Roadhouse; Dayton (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

Paid Vacation

Parental/Bereavement Leave

Adoption Assistance

Short-Term and Long-Term Disability

Life, Accident and Critical Illness

Identity Theft Protection

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursements

Monthly Profit-Sharing Program

Annual holiday bonus

Job summary

Texas Roadhouse in Dayton, OH is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. You will lead, train, coach, and evaluate team members, while managing liquor costs and compliance with safety policies.

This role offers a comprehensive rewards package and opportunities for career growth within a people-first culture. A strong focus on guest satisfaction and ongoing staff development is essential.

Qualifications

• Experience leading Front of House teams and ensuring guest satisfaction.
• Ability to train and develop staff, conduct evaluations, and coach performance.
• Strong understanding of restaurant operations, safety, and liquor service policies.

Responsibilities

• Drive sales, manage service standards, and monitor guest satisfaction.
• Enforce employment policies and maintain restaurant cleanliness and guest safety.
• Provide or direct Front of House training for staff.
• Evaluate and coach Front of House employees; handle disciplinary actions.
• Manage liquor orders and control liquor costs; ensure compliance with liquor laws.
• Guide development of key employees, assistant managers, and hourly staff.
• Review applications, interview, and hire Front of House team members.
• Schedule work hours and assign tasks before, during, and after opening.

Skills

Front of House management

Leadership

Staff coaching

Guest service

Job description

Texas Roadhouse in Dayton, OH is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. You will lead, train, coach, and evaluate team members, while managing liquor costs and compliance with safety policies.

This role offers a comprehensive rewards package and opportunities for career growth within a people-first culture. A strong focus on guest satisfaction and ongoing staff development is essential.