Front of House Service Manager - Lead Guest Experience

Become a Roadie; Willoughby (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental Leave

401(k) Retirement Plan

Profit-Sharing Program

Annual holiday bonus

Job summary

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations and manage Front of House staff. The role focuses on delivering Legendary Food and Legendary Service to guests.

Responsibilities include driving sales, enforcing policies, directing training, managing schedules, and ensuring safe food handling and compliance with liquor laws. The position offers growth, benefits, and a dynamic team environment.

Qualifications

• Experience managing Front of House employees
• Ability to train Front of House staff
• Knowledge of liquor laws and Responsible Alcohol Service guidelines
• Proven ability to drive sales and guest satisfaction

Responsibilities

• Drive sales, steps of service, and guest satisfaction
• Oversee Front of House training and performance evaluations
• Manage liquor orders and control liquor costs
• Enforce liquor laws and Responsible Alcohol Service guidelines
• Schedule Front of House employees and assign tasks
• Support development of key employees and provide feedback
• Review applications and participate in hiring Front of House staff
• Create a fun, safe environment aligned with core values and goals
• Ensure safe food handling procedures

Skills

People management

Guest service

Training

Job description

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations and manage Front of House staff. The role focuses on delivering Legendary Food and Legendary Service to guests.

Responsibilities include driving sales, enforcing policies, directing training, managing schedules, and ensuring safe food handling and compliance with liquor laws. The position offers growth, benefits, and a dynamic team environment.