Front of House Restaurant Manager

CNG DBL LLC; Columbia (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to lead their team and ensure exceptional service standards. This role involves overseeing staff, managing cash flow, and maintaining a welcoming environment for guests. The ideal candidate will have a passion for hospitality and a commitment to exceeding guest expectations. Join this vibrant restaurant environment where your leadership and customer service skills will shine, and contribute to creating memorable dining experiences. If you are ready to take charge and foster a supportive work culture, this opportunity is perfect for you.

Benefits

Paid time off

Performance bonuses

Qualifications

• Experience in restaurant management or similar role.
• Strong communication and leadership skills.

Responsibilities

• Lead the Front of House Team to ensure high service standards.
• Manage cash flow and secure the restaurant at the end of shifts.
• Educate staff on menu offerings and enhance guest satisfaction.

Skills

Team Leadership

Customer Service

Cash Management

Staff Training

Event Planning

Education

High School Diploma

Hospitality Management Degree

Job description

Benefits:

Bonus based on performance

Paid time off

Front of House Manager Responsibilities:

1. Lead the Front of House Team by overseeing staff actions, ensuring they embody the restaurant's concept to the highest standards.
2. Maintain a clean and well-organized restaurant environment.
3. Manage cash flow, including the bar drawer, petty cash, and nightly deposits.
4. Secure the restaurant at the end of each shift.
5. Supervise and support hosts/hostesses, servers, and bartenders, ensuring adherence to company standards and procedures.
6. Educate staff on menu offerings, sales techniques, and service steps to enhance guest satisfaction and increase check averages.
7. Hold employees accountable through reprimands or praise based on performance and policy adherence.
8. Fill in for any Front of House employee unable to perform their duties during a shift.
9. Participate in interviewing, hiring, and onboarding new Front of House staff.
10. Foster a supportive work environment.
11. Exceed guest expectations through outstanding service.
12. Assist with reservations and event planning to create a hospitable environment.
13. Ensure timely delivery of food (within 20 minutes) and drinks (within 3-5 minutes).
14. Maintain a strict 25% monthly alcohol cost.
15. Coordinate with the chef on ordering and stock management for bar items.
16. Develop seasonal alcohol programs, including beer, wine, liquor, and cocktails.
17. Promote the company through meetings, partnerships, marketing, and attendance at company events.