Front-of-House Performance Leader

The Metropolitan Opera; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

The Metropolitan Opera is seeking a Performance Manager to oversee front-of-house operations at the Metropolitan Opera House, ensuring safe, welcoming guest experiences and resolving ticketing or accessibility issues during performances.

You will manage both union and non-union staff, run pre-show briefings, design training programs, document incidents, and coordinate with Venue Operations and emergency services to maintain Met’s high standards of guest care.

Qualifications

• Minimum five to seven years managing public-facing staff in cultural, entertainment, or sports venues.
• F-03 and F-04 certifications must be obtained within 90 days of employment.
• Knowledge of ADA compliance related to guest services is a plus.
• Experience managing union staff is preferred.

Responsibilities

• Manage front-of-house performance staff during public events and motivate them to provide excellent customer service.
• Handle performance-related issues equitably and professionally for all guests.
• Design and implement bi-annual training programs for FOH guest service staff.
• Maintain guest care standards and motivate staff to focus on service each night.
• Ensure public spaces are clean, accessible, and ready for guests.
• Hold pre-show FOH staff briefings with relevant event details.
• Troubleshoot and document incident reports and operational issues.
• Coordinate with FOH management and payroll teams on staffing and attendance.
• Assist with hiring, onboarding, and SOP updates for FOH tasks.

Skills

FOH management

ADA compliance knowledge

Union staff management

Problem solving

Staff training

Emergency procedures

Communication skills

Tools

Tessitura

Job description

The Metropolitan Opera is seeking a Performance Manager to oversee front-of-house operations at the Metropolitan Opera House, ensuring safe, welcoming guest experiences and resolving ticketing or accessibility issues during performances.

You will manage both union and non-union staff, run pre-show briefings, design training programs, document incidents, and coordinate with Venue Operations and emergency services to maintain Met’s high standards of guest care.