Guest Services Lead - Opera Ticketing & Concierge

Opera Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Job summary

Opera Philadelphia is seeking a Guest Services Manager to ensure the efficient daily operation of the Guest Services Department. This includes acting as shift supervisor, managing department workflow, and creating department processes and procedures.

They must provide leadership and guidance to Guest Services Associates. They will possess expert knowledge of Opera Philadelphia performances, events, and streaming programs, and will go above and beyond to ensure an extraordinary, concierge-style

Qualifications

• 3+ years of customer service in sales, ticketing services, or hospitality.
• Experience directly managing staff and leading a team.
• Strong knowledge of opera or performing arts is a plus.

Responsibilities

• Provide concierge-style customer service for Opera Philadelphia guests.
• Serve as shift supervisor, manage department workflow and ticketing operations.
• Create and administer reports using Tessitura Analytics to analyze audience and sales data.
• Mentor Guest Services Associates and coordinate with internal partners on reports.

Skills

Customer service leadership

Staff management

Communication skills

Microsoft Office / Outlook / Excel

Education

High school diploma or equivalent

Associate degree preferred

Tools

Tessitura

Power BI

Excel

Job description

Opera Philadelphia is seeking a Guest Services Manager to ensure the efficient daily operation of the Guest Services Department. This includes acting as shift supervisor, managing department workflow, and creating department processes and procedures.

They must provide leadership and guidance to Guest Services Associates. They will possess expert knowledge of Opera Philadelphia performances, events, and streaming programs, and will go above and beyond to ensure an extraordinary, concierge-style