Front of House Manager - Location TBD

Spinato’s Pizzeria; Tempe (AZ); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays Off

Paid Volunteer Time Off

401k Benefits with company match

Uniform Allowance

Health insurance

Job summary

Spinato’s Pizzeria seeks a Front-of-House Manager to uphold a professional image and deliver stellar guest service in a fast-paced setting. You’ll oversee scheduling, training, inventory, and staff leadership while ensuring smooth service and strong guest relations.

This role requires 2–3 years of restaurant management, Serv-Safe certification, solid POS knowledge, and ability to lead teams under pressure. You’ll help maintain a welcoming atmosphere and profitability.

Qualifications

• 2–3 years restaurant management experience preferred.
• Serv-Safe Certification or ability to obtain upon hire.
• Experience with POS systems, time edits, and cashier close-outs.
• Knowledge of P&L, labor, sales, and food cost management.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Manage Front of House employee schedules and staffing.
• Interview FOH candidates and assist onboarding.
• Oversee FOH inventory and ordering.
• Lead FOH training and staff meetings.
• Ensure smooth opening/closing and cash handling.
• Address guest complaints and diffuse issues effectively.
• Maintain FOH cleanliness and sanitation.
• Act as liaison for FOH staff and support GM.
• Assist with payroll/inventory in GM's absence.
• Support leadership during service periods.

Skills

Restaurant management

Serv-Safe Certification

POS system proficiency

P&L / labor / food cost knowledge

Leadership and communication

Staff training and development

Guest service excellence

Ability to lift 50 lbs

Tools

POS System

Inventory software

Job description

The role of the Front-of-House Manager (FOHM) is to maintain a professional demeanor and image, as this is a customer facing job. This position is responsible for managing multiple projects and responsibilities at once, providing stellar guest service, and motivating and inspiring staff to perform to the best of its abilities.

The Front of the House Manager is responsible for:

• All Front of House employee schedules
• Interviewing for Front of House candidates
• Completing Front of House inventory
• All Front of House training
• Conducting Front of House staff meetings
• Ordering/receiving
• Opening/closing restaurant as schedule dictates
• Completing payroll/inventory in absence of the General Manager
• VCD/DSR
• Acting as the General Manager during his/her absence
• Conducting Front of House employee performance reviews, and in a timely manner
• Acting in a leadership role for all Front of House staff-leading restaurant staff in service period
• Conducting/maintaining all Front of House cleaning and sanitation
• Alcohol Management
• Cash Management
• Acting as a liaison for Front of House staff
• Office organization
• Keeping all needed forms and checklists printed
• Addressing guest complaints and effectively and appropriately diffusing situations
• Fulfilling all functions as required by accounting-financial responsibility (Comps/Voids)
• Performing additional duties as requested by the General Manager

Knowledge/Skill/Abilities:

• Two to three years of restaurant management experience preferred
• Possess a current Serv-Safe Certification, or be able to obtain one upon hire/promotion
• Knowledgeable regarding food, beverage and room service techniques.
• Strong working knowledge of point of sale system, employee time edits, and cashier close-outs.
• Knowledge of PNL / labor, sales, food cost
• Familiarity with all positions in the restaurant and be able and willing to fill those positions when needed.
• Ability to lift up to 50 lbs.
• Ability to listen effectively, to speak and write English clearly.
• Self-motivated, organized, fast and even-tempered.
• Strong attention to detail a must.
• Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to quickly deliver quality product while under pressure.
• Possess excellent leadership, communication and interpersonal skills.
• Ability to identify, address and resolve conflict.

Management Benefits

• Paid Time Off / Paid Holidays Off / Paid Volunteer Time Off
• 401k Benefits with 100% (up to 4%) company match (after 1 year of service)
• Paid health insurance (85% of premium for medical / 100% of dental/vision)
• Employee Reimbursements (up to $500 each year) (after 1 year of service)
• Uniform Allowance (up to $250 each year)
• Work between 45-50 hours a week

Spinato’s Pizzeria is an Equal Opportunity Employer and uses e-verify

Must be able to pass a drug test

Ken and Elaine Spinato opened their first pizzeria after moving from Chicago to Phoenix with their infant daughter Nicole in 1974. Within a year, their son Anthony was born. Over the next 40 years, Spinato's grew through word-of-mouth thanks to our authentic Italian flavors and family atmosphere. Every guest was (and still is) treated like a member of the family, focusing on the guest to provide the food and the ambiance that inspired a family legacy.