Front of House Manager Jaide Charlotte

The Whitaker Group; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Quarterly bonus eligibility

Growth opportunities

Job summary

The Whitaker Group in Chicago, IL is seeking an experienced Front of House Manager to lead daily operations at our full‑service restaurant. This hands-on leader thrives in a guest‑first environment and balances financial oversight with developing a high‑performing FOH team.

Responsibilities include managing dining room, bar, and events, driving guest satisfaction, overseeing P&L and labor costs, and ensuring food safety and brand standards across all touchpoints.

Qualifications

• Bachelor's degree in business, hospitality, or related field.
• 5+ years progressive FOH experience in full-service restaurants.
• Experience in a management or supervisory role.
• Working knowledge of P&L management and inventory systems.
• Current ServSafe Manager Certification (ANSI-accredited).
• Chicago food handler / food manager permit required for Chicago, IL

Responsibilities

• Oversee all FOH operations across dining room, bar, and event spaces.
• Partner closely with BOH leadership to ensure seamless, consistent service.
• Own P&L reporting, labor management, and cost controls.
• Lead inventory processes and vendor coordination.
• Hire, train, schedule, and develop FOH team members.
• Drive guest satisfaction and resolve escalated issues with professionalism.
• Execute private events and programmed experiences (buyouts, tastings, special programming).
• Uphold brand standards and company policies across all touchpoints.
• Maintain food safety compliance and ensure team adherence to health standards

Skills

Leadership

Guest service

P&L management

Inventory management

Team development

Vendor coordination

Training

Operations oversight

Education

Bachelor's degree in Business, Hospitality Management, or related field

Tools

P&L systems

Inventory systems

Job description

Front of House Manager
Jaide Charlotte

The Whitaker Group is seeking an experienced Front of House Manager to lead daily operations at our full-service restaurant in Chicago, IL. This is a hands-on leadership role for a hospitality professional who thrives in an elevated, guest-first environment and is equally comfortable managing financials as developing a high-performing team.

Responsibilities

• Oversee all FOH operations across dining room, bar, and event spaces
• Partner closely with BOH leadership to ensure seamless, consistent service
• Own P&L reporting, labor management, and cost controls
• Lead inventory processes and vendor coordination
• Hire, train, schedule, and develop FOH team members
• Drive guest satisfaction and resolve escalated issues with professionalism
• Execute private events and programmed experiences (buyouts, tastings, special programming)
• Uphold brand standards and company policies across all touchpoints
• Maintain food safety compliance and ensure team adherence to health standards

Qualifications — required

• Bachelor's degree in Business, Hospitality Management, or related field
• 5+ years of progressive FOH experience in full-service restaurants
• Demonstrated experience in a management or supervisory role
• Working knowledge of P&L management and inventory systems
• Proven ability to collaborate with kitchen and BOH leadership
• Current ServSafe Manager Certification (ANSI-accredited)
• Valid food handler / food manager permit required for Chicago, IL

Certification note

Chicago requires a City of Chicago Food Service Sanitation Manager Certificate in addition to ServSafe. Candidate must hold both a current ServSafe Manager Certification and a valid Chicago Food Service Sanitation Manager Certificate.

Qualifications — preferred

• Experience planning and executing private events or programmed experiences
• Background in upscale or fine-casual dining environments
• Multi-unit or new opening experience
• TIPS or equivalent alcohol service certification

Compensation

Competitive salary commensurate with experience. Benefits package, quarterly bonus eligibility, and growth opportunities within The Whitaker Group's expanding F&B portfolio.

The Whitaker Group is an equal opportunity employer.