Front of House Manager (Hospitality Manager)

Topgolf; Ashburn (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in sports entertainment is seeking a dynamic Front of House Manager. In this pivotal role, you will lead a dedicated team, ensuring exceptional service and operational excellence. Your responsibilities will include coaching associates, managing shifts, and overseeing various business functions to enhance guest experiences. This role offers the chance to thrive in a vibrant environment where your leadership directly impacts guest satisfaction and business performance. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 5+ years of management experience in hospitality or related fields.
• Excellent communication and organizational skills are essential.

Responsibilities

• Supervise team to ensure best-in-class service daily.
• Coach and develop team members to enhance engagement.
• Uphold service and safety standards for guest satisfaction.

Skills

Restaurant Management

Hotel Management

Team Leadership

Time Management

Communication Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

Front of House Manager (Hospitality Manager)

Pay Competitive

Employment type Full-Time

Job Description

Req#: 33339 Overview



What You’ll Do

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers also have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be not limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Responsibilities



How You’ll Do It

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Qualifications



What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

About the company

Topgolf is a global sports entertainment company headquartered in Dallas, Texas with locations in the United States, United Kingdom, and Australia.