Front of House Leader: Guest Experience & Team Coach

Iron Hill Brewery & Restaurant - Rightlane LLC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Hill Brewery & Restaurant - Rightlane LLC is seeking a Front of House Manager to support the General Manager in daily restaurant operations. You will supervise front-of-house service, coach hourly staff, and manage shift-level duties to uphold Iron Hill’s hospitality standards.

As a leader on the floor, you will drive guest satisfaction, streamline service, and maintain a positive team environment through hands-on coaching, scheduling, and daily cash controls.

Qualifications

• Prior restaurant management or supervisory experience preferred.
• Ability to obtain ServSafe Manager Certification
• Ability to obtain alcohol service certifications
• Ability to navigate restaurant POS, scheduling, reservation, and communication systems
• Strong organizational skills and ability to maintain a clean and efficient work environment
• Commitment to avoiding waste and respecting company property
• Excellent communication skills
• Detail-oriented with the ability to prioritize tasks and manage multiple responsibilities simultaneously

Responsibilities

• Lead and manage all front-of-house operations during assigned shifts.
• Conduct pre-shift line-ups to communicate priorities, specials, and service expectations.
• Maintain a strong and active presence on the floor throughout service.
• Read the floor continuously to identify service gaps, support staff, and ensure smooth table flow.
• Manage the expediting and food running process to ensure quality, accuracy, and timely delivery.
• React constructively and efficiently to unexpected challenges during service.
• Inspect the interior and exterior of the building throughout the shift for cleanliness and operational readiness.
• Coach and manage the performance of servers, hosts, server assistants, and other front-of-house staff.
• Provide timely, specific, and constructive feedback to hourly employees.
• Support the hiring process by participating in interviews; hiring recommendations for direct reports will be afforded particular weight.
• Recommend employee discipline or changes in employment status as needed; such recommendations will be afforded particular weight
• Participate in and support hourly service training systems
• Support staff retention by fostering a positive, team-oriented work environment
• Maintain consistent guest interaction throughout each shift including table visits and service check-ins
• Address guest concerns or service issues promptly and professionally
• Promote a culture of hospitality and ensure every guest leaves with a positive impression
• Identify and respond to gaps in service performance in real time
• Prepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specials
• Complete closing procedures including administrative duties, cash drawer reconciliation, and securing the restaurant
• Perform employee cash outs and accurately maintain daily cash out documentation
• Complete all required daily checklists and operational reports
• Conduct safety and sanitation walkthroughs each shift
• Assist with inventory, ordering, and cost and labor control
• Support schedule writing and posting as needed
• Coordinate repair and maintenance needs and communicate with vendors or management as appropriate
• Utilize restaurant POS, scheduling, reservation, and communication systems effectively
• Support execution planning up to two weeks in advance
• Monitor and support budgeted goals for direct operating costs, liquor and wine inventory, and merchandise inventory
• Practice and enforce cost control measures across labor and product usage

Skills

Front of house management

Staff coaching

Guest service excellence

Operational oversight

Communication skills

Tools

POS systems

Scheduling software

Reservation systems

Job description

Iron Hill Brewery & Restaurant - Rightlane LLC is seeking a Front of House Manager to support the General Manager in daily restaurant operations. You will supervise front-of-house service, coach hourly staff, and manage shift-level duties to uphold Iron Hill’s hospitality standards.

As a leader on the floor, you will drive guest satisfaction, streamline service, and maintain a positive team environment through hands-on coaching, scheduling, and daily cash controls.