Front of House Manager

Ontario Trillium Foundation; Rockville (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Career advancement opportunities

Educational Scholarships

Flexible Schedules

401k Matching

Medical Insurance

Mentoring and training

Job summary

Chick-fil-A is seeking a Front-of-House Manager in Rockville, Maryland. This role is crucial for ensuring an outstanding customer experience and leading the team to success. Responsibilities include delivering exceptional service, training new members, and effectively communicating with management. The ideal candidate will possess casual dining experience, a strong leadership background, and a dedication to team culture. Benefits include flexible schedules, educational scholarships, and 401k matching.

Qualifications

• Proven track record in leadership and facilities management.
• Ability to lift up to 50 lbs multiple times per shift.
• Experience in a management role.

Responsibilities

• Delivers legendary customer service by acting with a customer-first attitude.
• Sets a positive example for the shift team during high volume.
• Communicates directly with Operations Directors and Owner-Operators.

Skills

Customer service

Team leadership

Problem-solving

Multi-tasking

Integrity

Education

Casual dining restaurant experience

Job description

Description

Do you enjoy working in a fast-paced environment, serving on a team committed to providing excellent customer service and being part of a family? This may be the opportunity you have been seeking! Research Row Chick-fil-A is hiring Managers for our front of house positions and Drive Thru at our store located in Rockville Research Row.

CHICK-FIL-A STORY

“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” - Founder of CFA, S. Truett Cathy.

Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast-casual restaurant business. Be part of our exceptional team who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans/Customers.

What’s In It For You

• Career and Family Team environment
• Educational Scholarships
• Flexible Schedules
• Mentoring and training
• Career advancement opportunities
• 401k Matching
• Medical Insurance

Requirements / Responsibilities

JOB OVERVIEW:

The Front-of-House Manager role is an ambassador, leader and critical component in ensuring that Chick-fil-A customers have an amazing experience. The ideal manager:

• Delivers legendary customer service to everyone by acting with a customer comes first attitude and engaging with each person. Discovers and responds to customer needs, acts with integrity, honesty and knowledge that promote the culture, values and mission of Chick-fil-A.
• Sets and leads by example in a positive team culture and environment.
• Maintains a calm demeanor during periods of high volume and sets a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Regularly communicate directly with Operations Directors and Owner-Operators regarding store operations, team management, and customer service.
• Help train and onboard new team members.

Ideal Leader

• The right candidate will have casual dining restaurant experience and a proven track record in leadership and facilities management.
• Prior experience as manager, supervisor, crew lead, shift lead, assistant manager, kitchen manager, FOH manager is very helpful to the success this job as wage is based on experience.
• The leader is also:
• Personable and passionate
• Servant spirit with a strong sense of stewardship
• Makes great eye contact
• Confidence in interacting with people
• Calm Under Pressure
• Hard-working
• Team Player
• Self-starter, creative and flexible
• Ability to Multi-task
• Mature, dependable and results-oriented
• Unquestionable integrity and represents Chick-fil-A well
• Ability to lift up to 50 lbs multiple times per shift
• Able and willing to work outside year round assisting drive through