Front of House Manager

Sessions West Coast Deli; Newport Beach (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Restaurant Store Manager to ensure seamless operations and exceptional guest satisfaction. This role encompasses a variety of responsibilities, including hiring and training staff, managing schedules, and overseeing compliance with health and safety standards. The successful candidate will play a crucial role in enhancing customer experience by responding to feedback and resolving complaints professionally. If you thrive in a fast-paced environment and possess strong management and organizational skills, this opportunity is perfect for you to make a significant impact in a dynamic restaurant setting.

Benefits

Employee Discounts

Flexible Schedule

Free Uniforms

Qualifications

• Proven experience as a supervisor in the hospitality industry.
• Strong management and organizational skills are essential.

Responsibilities

• Hiring and training restaurant staff while managing their schedules.
• Ensuring compliance with food health and safety regulations.
• Resolving customer complaints and improving service quality.

Skills

Management Skills

Organizational Skills

Communication Skills

Customer Service Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms

The Restaurant Store Manager is tasked with ensuring that the restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements. The role of the Restaurant Store Manager is to always ensure Guest satisfaction. Store Managers play an integral role in supporting the broader restaurant staff. They will also oversee responding to customer complaints and resolving them. This position is non-exempt and reports directly to the Director of Operations and Executive Chef/Partner.

Responsibilities:

1. Screening, interviewing, hiring, and training restaurant staff.
2. Managing restaurant staff's work schedules.
3. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
4. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
5. Checking in on dining customers to inquire about food quality and service.
6. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
7. Placing orders for restaurant goods and supplies.
8. Monitoring the restaurant’s cash flow.
9. Reviewing customer surveys to develop and implement ways to improve customer service.
10. Resolving customer complaints in a professional manner.

Requirements:

1. High school diploma or GED.
2. Proven experience working as a supervisor in the hospitality industry.
3. The ability to work in a fast-paced environment.
4. The ability to stand for extended periods.
5. The ability to lift 50 lbs or more.
6. Strong management skills.
7. Excellent organizational skills.
8. Effective communication skills.
9. Exceptional customer service skills.

Previous Experience:

A minimum of 6 months experience as a Store Manager in a hospitality or retail environment. Previous restaurant experience preferred.