Front of House Manager

Smyth Tavern; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Pre-tax transportation benefits

Paid sick time and vacation

AFLAC and 401K

Employee dining discount

Job summary

Smyth Tavern in New York is seeking a FOH Manager/Sommelier to lead front-of-house operations, elevate guest experiences, and grow a cohesive team. You will collaborate with the GM to meet financial targets, ensure daily service readiness, and uphold Mercer Street Hospitality’s standards.

We value strong leadership, exceptional hospitality, and a deep knowledge of wine and service. This role requires hands-on management, staff development, and the ability to thrive in a fast-paced setting.

Qualifications

• Minimum of two years as front-of-house/floor manager in fast-paced, high-volume dining.
• Unparalleled hospitality and customer service commitment.
• Exceptional leadership and communication skills.
• Proven ability to motivate and manage staff.
• Sound knowledge of service and food; strong beverage/wine background.
• DOH Food Handler’s Certificate and Tips Certification.
• Willingness to grow and learn.

Responsibilities

• Oversee daily FOH operations with GM and management team.
• Recruit, hire, train, schedule, and evaluate staff.
• Conduct/pre-meetings and ensure smooth pre-service prep.
• Open/close restaurant and uphold accuracy and attention to detail.
• Address service opportunities promptly and professionally.
• Uphold company policies and health regulations; promote values.
• Maintain safe, clean, and compliant work environment.

Skills

FOH management

Hospitality & customer service

Leadership & staff motivation

Wine knowledge/beverage program

Decision making under pressure

Time management & multitasking

DOH Food Handler’s & Tips Cert.

Job description

SMYTH Tavernis hiring a FOH manager. As a FOH Manager/Sommelier, you will be responsible for providing guests with the best possible experience and creating a positive work culture by personally exemplifying our core values. You will also be responsible for assisting the General Manager to ensure that the restaurant meets or exceeds its financial targets and overseeing its preparedness for daily service and DOH inspection readiness.

SMYTH TAVERN is part of Mercer Street Hospitality group. Mercer Street Hospitality is a boutique hospitality group that operates Lure Fishbar, Bowery Meat Company, Bar Mercer, Smyth Tavern, and Cha Cha Tang. We are committed to providing an unparalleled dining experience for all our guests and seek a team leader who can positively impact our already thriving business.

Qualifications:

• A minimum of two years of experience working as front-of-house/floor manager in a fast-paced, high volume, fine dining, or casual fine dining restaurant.
• An unparalleled commitment to hospitality and customer service.
• Exceptional leadership and communication skills.
• Proven ability to motivate and manage staff.
• Sound knowledge of service and food.
• Strong background in beverage, specifically wine.
• Ability to think critically and make sound decisions in a high-pressure work environment.
• Excellent time management and prioritization skills and the ability to multitask.
• DOH Food Handler’s Certificate and Tips Certification.
• Willingness to grow and learn.
• Assist with wine service.
• Assist with the running of the beverage program.

Duties:

• Work closely with GM and management team to oversee daily front-of-house restaurant operations.
• Recruit, hire, train, schedule, evaluate, and motivate staff.
• Conduct and/or attend pre-meal meetings.
• Open and close the restaurant and complete accompanying tasks efficiently, accurately, and with a keen eye for detail.
• Handle service opportunities in a personal and timely manner.
• Abide by and uphold company policies, standards, and state sanitation/health regulations.
• Work in accordance with our mission statement, always promoting Mercer Street Hospitality’s values.
• Ensure and maintain safe and secure working conditions/environment.

Benefits Include:

• Opportunities for growth
• Health, dental and vision benefits offered in accordance with the ACA
• Pre-tax transportation benefits
• Paid sick time/Vacation
• AFLAC and 401K
• Employee Dining Discount

Mercer Street Hospitality is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Mercer Street Hospitality is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercer Street Hospitality are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, family or parental status, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Mercer Street Hospitality will not tolerate discrimination or harassment based on any of these characteristics.