Front of House Manager

Sessions West Coast Deli; Mission Viejo (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated FOH Restaurant Manager to ensure smooth operations and exceptional guest satisfaction. This role encompasses hiring and training staff, managing schedules, and maintaining compliance with health and safety regulations. You will play a crucial role in enhancing customer service and resolving complaints, all while overseeing inventory and cash flow. If you thrive in a fast-paced environment and possess strong management and communication skills, this is the perfect opportunity for you to make a significant impact in a vibrant restaurant setting.

Qualifications

• Proven experience supervising in hospitality with strong management and organizational skills.
• Ability to stand for long periods and lift 50lbs or more.

Responsibilities

• Hire, train, and manage restaurant staff while ensuring compliance with health regulations.
• Monitor inventory, cash flow, and customer satisfaction through feedback.

Skills

Management Skills

Organizational Skills

Communication Skills

Customer Service Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Job description

The FOH Restaurant Manager is tasked with ensuring that the restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, inventory control, and ensuring compliance with all food health and safety requirements. The role of the FOH Restaurant Manager is to always ensure guest satisfaction. FOH Restaurant Managers play an integral role in supporting the broader restaurant staff. They will also oversee responding to customer complaints and resolving them. This position is non-exempt and reports directly to the Director of Operations and Executive Chef/Partner.

FOH Restaurant Manager Duties:

1. Screening, interviewing, hiring, and training restaurant staff.
2. Managing restaurant staff's work schedules.
3. Compliance with food health and safety regulations.
4. Checking in on dining customers to enquire about food quality and service.
5. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
6. Placing orders for restaurant goods and supplies.
7. Monitoring the restaurant’s cash flow.
8. Reviewing customer surveys to develop and implement ways to improve customer service.
9. Resolving customer complaints in a professional manner.

FOH Restaurant Manager Requirements:

1. High school diploma or GED.
2. Proven experience working as a supervisor in the hospitality industry.
3. The ability to work in a fast-paced environment.
4. The ability to stand for extended periods.
5. The ability to lift 50lbs or more.
6. Strong management skills.
7. Excellent organizational skills.
8. Effective communication skills.
9. Exceptional customer service skills.

Previous Experience:

A minimum of 6 months experience as a FOH Manager in a hospitality or retail environment. Previous restaurant experience preferred.