Front of House Manager

Whitewater; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Pass program

Staff discounts

Health benefits

401K

Paid time off

Job summary

Whitewater Center in Charlotte, NC is seeking a Front of House Manager to supervise on‑floor staff and operations across River’s Edge, Pump House Biergarten, and catered events. This full‑time, benefits‑eligible role reports to the Director of Food and Beverage and demands strong leadership, guest‑service excellence, and the ability to adjust staffing and workflows to match daily business.

Facilities knowledge, safety awareness, and excellent communication with front‑of‑house and back-of‑house

Qualifications

• Experience managing front-of-house staff in a fast-paced dining environment.
• Strong leadership, management, and communication skills.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Maintain a strong presence on the floor during restaurant hours, lead by example, and hold the team accountable.
• Ensure quality standards for food and dining experiences are met.
• Anticipate guest needs and provide a positive, engaging experience for each customer.
• Hire and develop front-of-house staff.
• Enforce performance expectations and utilize evaluation techniques.
• Facilitate communication between front-of-house and back-of-house.
• Project guest traffic for efficient daily operations at all outlets.
• Manage labor costs and adjust staffing as needed.
• Record daily product waste and participate in monthly inventory processes.
• Order food and beverage products based on par levels and anticipated business needs.
• Other duties as assigned.

Skills

Leadership

Communication

Staff supervision

Flexible hours

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front of House Manager

Food and Beverage Charlotte, NC, US

2 days ago Requisition ID: 1320

Front of House Managers at the Whitewater Center are responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets. This position is a full-time, benefits-eligible role that reports directly to the Director of Food and Beverage.

Responsibilities

• Maintain a strong presence on the floor during restaurant hours, lead by example, and hold the team accountable
• Ensure quality standards for food and dining experiences are met
• Anticipate guest needs, and provide each customer with a positive, engaging experience
• Hire and develop front-of-house staff
• Enforce performance expectations and utilize evaluation techniques
• Facilitate communication between the front-of-house and back-of-house
• Project guest traffic at all food outlets in preparation for efficient daily operations
• Manage labor costs, adjusting staffing levels as needed
• Practice daily recordkeeping of product waste and participate in monthly inventory processes
• Order food and beverage products based on predetermined par levels and anticipated business needs
• Other duties as assigned

Requirements

• Management level experience in a fast-paced, high-volume dining atmosphere
• Excellent leadership, management, and communication skills
• Ability to adjust operations based upon business demands
• Maintain availability to work nights, weekends, and holidays with frequency

Preferred Qualification

• Current First Aid and CPR Certification

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space
• Must be able to stand for sustained periods of time
• Must be able to lift and move at least 50 pounds

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Food and Beverage Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.