Front of House Manager

U S National Whitewater Center; Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Access to pass activities

Staff discount program and pro deals

Health, Dental, Vision, FSA

401K

Paid Time Off

Job summary

U S National Whitewater Center is hiring a Front of House Manager to supervise the River’s Edge restaurant, Pump House Biergarten, and other food and beverage outlets. This full-time, benefits-eligible position reports to the Director of Food and Beverage and requires strong floor presence and leadership.

The ideal candidate has management experience in fast-paced dining, exceptional leadership and communication skills, and the ability to adapt operations to business needs, including nights,

Qualifications

• Management level experience in a fast-paced, high-volume dining atmosphere.
• Excellent leadership, management, and communication skills.
• Ability to adjust operations based upon business demands.
• Maintain availability to work nights, weekends, and holidays with frequency.

Responsibilities

• Maintain a strong presence on the floor during restaurant hours, lead by example, and hold the team accountable.
• Ensure quality standards for food and dining experiences are met.
• Anticipate guest needs, and provide each customer with a positive, engaging experience.
• Hire and develop front-of-house staff.
• Enforce performance expectations and utilize evaluation techniques.
• Facilitate communication between the front-of-house and back-of-house.
• Project guest traffic at all food outlets in preparation for efficient daily operations.
• Manage labor costs, adjusting staffing levels as needed.
• Practice daily recordkeeping of product waste and participate in monthly inventory processes.
• Order food and beverage products based on predetermined par levels and anticipated business needs.
• Other duties as assigned

Skills

Leadership

Staff management

Guest service

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front of House Manager

Food and Beverage Charlotte, NC, US

3 days ago Requisition ID: 1320

Front of House Managers at the Whitewater Center are responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets. This position is a full-time, benefits-eligible role that reports directly to the Director of Food and Beverage.

Responsibilities

• Maintain a strong presence on the floor during restaurant hours, lead by example, and hold the team accountable
• Ensure quality standards for food and dining experiences are met
• Anticipate guest needs, and provide each customer with a positive, engaging experience
• Hire and develop front-of-house staff
• Enforce performance expectations and utilize evaluation techniques
• Facilitate communication between the front-of-house and back-of-house
• Project guest traffic at all food outlets in preparation for efficient daily operations
• Manage labor costs, adjusting staffing levels as needed
• Practice daily recordkeeping of product waste and participate in monthly inventory processes
• Order food and beverage products based on predetermined par levels and anticipated business needs
• Other duties as assigned

Requirements

• Management level experience in a fast-paced, high-volume dining atmosphere
• Excellent leadership, management, and communication skills
• Ability to adjust operations based upon business demands
• Maintain availability to work nights, weekends, and holidays with frequency

Preferred Qualification

• Current First Aid and CPR Certification

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space
• Must be able to stand for sustained periods of time
• Must be able to lift and move at least 50 pounds

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Food and Beverage Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.