Front of House Manager

Chick-fil-A; Charlotte (NC); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Employer health insurance contribution

Break meal allowance

Paid breaks

FREE college education

Scholarship opportunities

PerkSpot discounts

Job summary

Chick-fil-A in Charlotte, NC is seeking a Front of House Manager to lead daily operations, coach the FOH team, and ensure outstanding guest experiences. The role emphasizes hospitality, fast-paced service, cash handling, and adherence to food safety standards.

Located at Wendover Plaza in Charlotte, this position offers a path to develop leadership skills within a locally owned Chick-fil-A restaurant and benefits from a supportive team environment and paid training.

Qualifications

• Smile, eye contact, enthusiastic communication.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Experience leading teams preferred.

Responsibilities

• Daily Operations: Open and/or close, lead shifts, key holder.
• Lead, coach, and train FOH team members to deliver guest experiences.
• Excellent written and spoken communication.
• Foster hospitality and prompt handling of guest concerns.
• Recruit, onboard, and develop FOH staff with leadership in mind.
• Maintain food safety standards and a clean, compliant FOH area.
• Oversee cash handling, reconciliations, and register audits.

Skills

People skills

Communication

Customer service

Leadership

Teamwork

Food safety

Cash handling

Job description

Chick-fil-A Front of House Manager

Salary: $31,000-$45,000

Join your local Chick-fil-A as a Front of House Manager and experience an opportunity to develop your leadership skills in a positive, people-focused environment. This restaurant offers flexible schedules, paid training, and great benefits that make every workday enjoyable and rewarding.

Why You'll Love This Role

• Be a key leader in a fast-growing, exciting restaurant
• Work in a supportive, enthusiastic team atmosphere
• Gain valuable management experience in the Food & Beverage industry
• Make a positive impact in your local community

Perks & Benefits

• Flexible schedule to balance work and life
• Paid time off
• Employer health insurance contribution
• Break meal allowance
• Paid breaks
• FREE college education
• Scholarship opportunities
• Discounts at multiple retailers through PerkSpot

Manager Responsibilities

• Daily Operations: Open and/or close, lead excellent shifts, be a trusted key holder.
• Leadership & Coaching: Lead, coach, and train FOH team members to deliver exceptional guest experiences. Provide real-time feedback, conduct training sessions, and support team development.
• Excellent communication skills, both written and spoken.
• Guest Experience: Foster a culture of genuine hospitality and service. Handle guest concerns promptly and professionally.
• Team Development: Partner with the leadership team to recruit, onboard, and develop FOH staff. Help identify high-potential team members for leadership growth.
• Food Safety & Cleanliness: Ensure all food safety and quality assurance standards are met and/or exceeded. Maintain a clean, organized, and compliant FOH environment.
• Cash Handling & Transactions: Oversee cash handling procedures, including reconciliations, safe counts, and register audits. Ensure compliance with financial policies.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Location: Wendover Plaza 957 N Wendover Rd, Charlotte, NC 28211, USA

Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by an independent, franchised Operator who is invested in the future of her Team Members and give back to their community. This is a an exciting opportunity to be a part of a new and growing restaurant!