Front of House Manager

Chick-fil-A; Oberlin (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operator and

Restaurant Leaders

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Lindle Road is seeking a Front of House Manager dedicated to delivering exceptional guest experiences and upholding Chick-fil-A values. This role supports senior leadership to run daily operations, coach team members, and ensure accountability across all components of Operational Excellence.

The candidate will lead by example, setting a positive tone and driving service standards, while maintaining efficient service, cash handling, and safety procedures throughout every shift.

Qualifications

• Ability to work in a team environment with shared ownership and responsibility.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.

Responsibilities

• Lead/oversee daily operations of assigned shift
• Troubleshoot staffing for the shift.
• Hold team accountable to the handbook and culture standards.
• Document policy violations
• Own conversations/meeting with team members and leaders
• Oversees taste, speed of service, order accuracy for the daypart.
• Maintain proper money handling procedures.
• Ensure a balanced safe before leaving, investigate any variance in the drawers or safe.

Skills

Teamwork

Customer service

People skills

Leadership

Communication

Job description

A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence. A Front of House Manager’s two main areas of focus are overseeing the completion of daily and weekly tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Managers lead by example first and set the tone that others will follow.

Front of House Manager Responsibilities:

• Lead/oversee daily operations of assigned shift
• Troubleshoot staffing for the shift.
• Hold team accountable to the handbook and culture standards.
• Document policy violations
• Own conversations/meeting with team members and leaders
• Oversees taste, speed of service, order accuracy for the daypart.
• Maintain proper money handling procedures.
• Ensure a balanced safe before leaving, investigate any variance in the drawers or safe.

Qualifications and Requirements:

• Ability to work in a team environment with shared ownership and responsibility
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• The ability to speak Spanish or another language in addition to English is not required but is preferred.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Chick-fil-A Lindle Road is an EEO employer.

Working at a Chick-fil-A® restaurant is more than a fast food job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who want to invest in the future of their Team Members and give back to their communities.