Front-of-House Leader & Guest Experience Champion

Muchacho Reynoldstown; Decatur (GA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts on Food and Bevvies

Job summary

Electric Hospitality, an Atlanta-based restaurant group, seeks an experienced Front-of-House Operations Manager to oversee guest service and staffing across venues. You will train and mentor front-of-house teams, implement policies to improve efficiency, handle guest inquiries, and coordinate with kitchen and management to ensure smooth service during events.

A Bachelor’s degree in Hospitality or related field is preferred; at least 1 year in restaurant or hospitality management, and familiarity

Qualifications

• Passion for providing exceptional guest experiences.
• Proven experience in a managerial role within hospitality or restaurant industry.
• Excellent communication skills to connect effectively with customers and staff.
• Strong leadership abilities with a focus on teamwork and collaboration.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Proficiency in various computer software programs, including POS systems and inventory management tools.

Responsibilities

• Oversee all aspects of front-of-house operations, ensuring high standards of service and guest satisfaction.
• Train, mentor, and manage front-of-house staff, including servers, hosts, and bartenders.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Collaborate with the kitchen and management teams to ensure seamless communication and service flow.
• Monitor and analyze service metrics and guest feedback to identify areas for improvement.
• Help plan and execute special events, promotions, and themed nights to boost guest engagement.
• Maintain cleanliness and organization of the dining area, bar, and other public spaces.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist in budgeting and financial management, including labor costs and inventory control.

Skills

Guest Experience

Management Experience

Communication

Leadership

Fast-paced Environment

POS Proficiency

Education

Bachelor’s degree in Hospitality Management or related field

1 year restaurant/hospitality management experience

Food safety certification a plus

Tools

POS Systems

Inventory Software

Job description

Electric Hospitality, an Atlanta-based restaurant group, seeks an experienced Front-of-House Operations Manager to oversee guest service and staffing across venues. You will train and mentor front-of-house teams, implement policies to improve efficiency, handle guest inquiries, and coordinate with kitchen and management to ensure smooth service during events.

A Bachelor’s degree in Hospitality or related field is preferred; at least 1 year in restaurant or hospitality management, and familiarity