Guest Experience Manager

Muchacho & Tiger Sun; Decatur (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts on Food and Bevrges

Job summary

Electric Hospitality, an Atlanta-based restaurant group, is seeking a Front-of-House Manager to lead dining room operations and guest services. You will recruit, train, and motivate FOH staff while upholding service standards and brand experience.

Collaborate with kitchen and management to ensure seamless service, monitor metrics, and plan events to drive guest engagement. A 1-year minimum management background and food-safety certification are preferred.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 1 year of restaurant/hospitality management experience.
• Food safety and responsible alcohol service certification is a plus.

Responsibilities

• Oversee all front-of-house operations and guest satisfaction.
• Train, mentor, and manage front-of-house staff.
• Develop and implement service policies to improve efficiency.
• Handle guest inquiries and resolve complaints promptly.
• Collaborate with kitchen and management for smooth service.
• Monitor service metrics and guest feedback for improvements.
• Plan events and promotions to boost guest engagement.
• Ensure dining area, bar, and public spaces remain clean and organized.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist in budgeting and control of labor costs and inventory.

Skills

Guest experience

Hospitality management

Communication

Leadership

Attention to detail

POS systems

Education

Bachelor’s degree in Hospitality Management

Food safety certification

Tools

Inventory management tools

Job description

Electric Hospitality, an Atlanta-based restaurant group, is seeking a Front-of-House Manager to lead dining room operations and guest services. You will recruit, train, and motivate FOH staff while upholding service standards and brand experience.

Collaborate with kitchen and management to ensure seamless service, monitor metrics, and plan events to drive guest engagement. A 1-year minimum management background and food-safety certification are preferred.