Front-of-House Lead & Host: Elevate Guest Experience

The Barn Resort Gettysburg, PA; Gettysburg, Northern (Adams County, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Barn Resort Gettysburg, PA in Gettysburg is seeking an independent problem-solver to assist in team leadership by setting an example of excellence and creating an incredible customer experience! As Host or Hostess at the Farmhouse Restaurant, you’ll take responsibility for assigned restaurant operations in the absence of a manager.

Professional demeanor and excellent customer service are essential, with strong communication, organizational and multitasking skills.

Qualifications

• Professional demeanor and appearance.
• Excellent customer service and communication skills, both verbal and written.
• Computer proficiency, with the ability and willingness to learn new technologies and train others in their use.
• Organizational abilities and the ability to multi-task.
• Ability to hear, speak, and physically navigate potentially loud and crowded spaces.
• Ability to stand for prolonged periods and to lift at least 25lb. when necessary.
• Willingness to both be a team player and to take a leading role on that team.
• Ability to work evenings and weekends.
• Reliable transportation.
• Proven experience in a leading role in a restaurant or other hospitality environment.

Responsibilities

• Demonstrate professional behavior in interactions with guests, employees, vendors, and managers.
• Ensure the appearance of the entire restaurant is always appealing.
• Monitor guest experience to ensure the highest level of customer service.
• Maintain and enforce standards of safety, sanitation, and security.
• Follow cash-handling procedures and be familiar with the POS system.
• Direct team members and provide feedback to recognize good staff performance and correct behavior.
• Complete administrative duties such as seating changes, inventories, documenting requests, answering calls and directing emails.
• Supervise opening and/or closing duties for front of the house.

Skills

Customer service

Communication

Team leadership

Organization

Multi-tasking

Professional demeanor

Tools

POS system

Job description

The Barn Resort Gettysburg, PA in Gettysburg is seeking an independent problem-solver to assist in team leadership by setting an example of excellence and creating an incredible customer experience! As Host or Hostess at the Farmhouse Restaurant, you’ll take responsibility for assigned restaurant operations in the absence of a manager.

Professional demeanor and excellent customer service are essential, with strong communication, organizational and multitasking skills.