Front of House Lead — Historic Hall Experience

Heritage-Hotels-Resorts; Taos (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Meals during shifts

Free parking

Job summary

Heritage Hotels & Resorts in Taos, NM seeks a Floor Supervisor for Old Martinez Hall to oversee Front of House operations across restaurant, bar, lounge and events, delivering seamless service and mentoring staff.

The role involves leading service, managing staffing and guest experience, coordinating with culinary and operations teams, and ensuring compliance with safety and alcohol regulations in New Mexico.

Qualifications

• Hands-on leadership across restaurant, bar, lounge and event service operations.

Responsibilities

• Provide active, hands-on leadership across restaurant, bar, lounge and event service operations.
• Lead Front of House teams during regular service and events, providing real-time direction, coaching and support.
• Monitor staffing, guest flow and service pacing, adjusting assignments as needed to maintain smooth and efficient operations.
• Oversee bar and beverage operations, food expediting and event service to ensure consistent execution and established service standards.
• Serve as a primary point of contact for guest concerns and service recovery, resolving issues promptly and professionally.
• Support scheduling, recruitment, onboarding, training, work assignments and performance management for Front of House team members.
• Monitor beverage, liquor and operating supplies while supporting inventory controls, proper product storage and cost-control practices.
• Partner with culinary, banquet and operations teams to coordinate service and create a seamless guest experience.
• Ensure compliance with food safety, sanitation, responsible alcohol service and New Mexico Alcoholic Beverage Control requirements.
• Ensure opening, closing and shift procedures are completed accurately and consistently.

Job description

Heritage Hotels & Resorts in Taos, NM seeks a Floor Supervisor for Old Martinez Hall to oversee Front of House operations across restaurant, bar, lounge and events, delivering seamless service and mentoring staff.

The role involves leading service, managing staffing and guest experience, coordinating with culinary and operations teams, and ensuring compliance with safety and alcohol regulations in New Mexico.