Front of House Champion: Guest Experience & Service

Pie Five Pizza; Skokie (IL); On-site; USD 16,531 - 23,419; Full time

Job summary

Workstream is seeking a front-of-house team member for the Pizza Inn experience in Skokie, IL. You will focus on guest service, cash handling, and accurate order taking to ensure a smooth dining experience.

Responsibilities include greeting guests, seating, taking orders, relaying to kitchen, and maintaining a clean, welcoming dining area. Must communicate well, stay organized, and work efficiently during busy periods.

Qualifications

• Must be organized, flexible, and detail-oriented.
• Ability to effectively communicate with other employees.
• Must have basic math skills, and have the ability to handle money accurately.
• Must have pleasant, personable, and friendly.
• Sense of urgency.

Responsibilities

• Collects cash, checks or charge payments from guests.
• Greets guests as they enter the dining area and seats them.
• Takes food and beverage orders and relays to kitchen staff.
• Ensures accurate accounting of all transactions during shift.
• Maintains clean and organized dining area and workstation.
• Answers phone and assists guests with orders and delivery times.
• Keeps pace with incoming orders and supports kitchen as needed.
• Performs opening/closing checklists and ensures overall guest satisfaction.

Skills

organized

flexible

detail-oriented

communication

math skills

friendly demeanor

sense of urgency

Job description

The FOH team member is responsible for the successful execution of the Pizza Inn experience through serving the guest

in a team member capacity by performing all the front of house functions.

Essential Job Functions

Qualifications and Requirements:

Basic Qualifications

• No experience required

Minimum Qualifications

• Must be organized, flexible, and detail-oriented
• Ability to effectively communicate with other employees
• Must have basic math skills, and have the ability to handle money accurately
• Must be pleasant, personable, and friendly
• Sense of urgency

Physical & Mental Requirements

• Must be able to stand for periods of up to 4 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to customers, team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

Essential Functions:

• Collects cash, checks or charge payments from guests
• Ensures an accurate accounting of all transactions, collections, and disbursements during work shift
• Greets guests as they enter the dining area
• Organizes seating chart; designates sections
• Responsible for seating guests
• Knows menu and can describe items
• Knows current specials and promotions
• Responsible for setting-up cash drawer and following security procedures
• Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times
• Responsible for proper cash handling
• Able to give directions to the restaurant
• Keeps pace with incoming orders
• Keeps area clean and organized
• Assists in keeping kitchen area clean
• Stays familiar with delivery area
• Assists with folding pizza boxes
• Performs guest callbacks
• Greets guests and presents them with the menu. Informs guests of specials and menu changes, suggestively sells, and answers questions regarding food, beverages, and service
• Takes food orders from guests and relays to kitchen staff
• Prepares and delivers beverage orders
• Serves courses from kitchen and service areas promptly, and garnishes items with proper presentation prior to serving
• Assists in stocking workstation, bussing tables, and resetting tables
• Processes guest’s orders to ensure all items are prepared properly and on a timely basis
• Communicates with other employees to ensure guest satisfaction with the food and service
• Assists in other areas of the restaurant when needed
• Completes opening and/or closing checklists
• Perform other related duties, as assigned by company management

At PIE FIVE, we're here to change the way you think about pizza. Sure, it’s still round, it’s still sliced, and it’s still delicious, but ours is all about quality. We make our dough fresh every morning, chop garden-fresh veggies by hand, and mix up our own marinara sauce with fresh packed tomatoes. Not only that, but we give you unlimited toppings! It’s crazy, but we want you to try all our amazing ingredients so you can discover your new favorite pizza.