Front of House Associate / Membership Ambassador

Arlettie; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Arlettie in New York seeks a Front of House Associate / Membership Ambassador to be the first point of contact for clients, delivering a warm, polished welcome and helping grow the membership community.

You will register visitors, promote membership, and work closely with sales and showroom teams to ensure a seamless journey while upholding luxury brand standards. Weekend availability is required and prior hospitality or luxury retail experience is valued.

Qualifications

• Extremely customer-oriented, warm and welcoming.
• Outgoing, charismatic and confident with excellent interpersonal skills.
• Persuasive and commercially minded with a natural ability to sell.
• Quick-thinking and adaptable, able to build rapport quickly.
• Polished and professional with luxury service standards.
• Weekend availability is required and regular monthly availability is highly valued.
• Experience in hospitality, retail, luxury, events, front-of-house or sales is appreciated, host/reception experience is a plus.

Responsibilities

• Welcome every client with a warm, professional and genuine attitude.
• Register and assist clients at the entrance and ensure a smooth showroom flow.
• Present and promote membership offering with a clear, compelling pitch.
• Drive membership sales and achieve individual and team targets.
• Answer clients’ questions and communicate benefits of becoming an Arlettie member.
• Maintain a high level of service and brand image at all times.
• Work closely with sales and showroom teams to ensure a seamless customer journey.
• Share customer feedback and ideas to continuously improve the welcome and membership experience.

Skills

Customer-focused

Hospitality mindset

Strong communication

Sales-driven

Job description

About us

Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years.

In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events.

Arlettie is now looking for passionate new talents to support its ambitious growth and development.

Become part of a French success story that has grown into an international brand by joining Arlettie !

Job description

As a Front of House Associate / Membership Ambassador, you will be the first point of contact for our clients and one of the key faces of the Arlettie experience. Your main mission will be to create a warm, polished and efficient welcome while helping us grow our membership community.

You will be responsible for:

• Welcoming every client with a warm, professional and genuine attitude.


• Registering and assisting clients at the entrance and ensuring a smooth flow into the showroom.


• Present and promote our membership offering, delivering a clear, natural and compelling pitch while quickly identifying opportunities to convert visitors into members.


• Drive Membership sales and achieve individual and team targets


• Answering clients' questions and making sure they understand the benefits of becoming an Arlettie member.


• Maintaining a high level of service and brand image at all times.


• Working closely with the sales and showroom teams to ensure a seamless customer journey.


• Sharing customer feedback and ideas to continuously improve the welcome and membership experience.

This is a fast-paced, highly customer-facing role where every interaction matters. You will need to be able to create a connection very quickly, while remaining elegant, genuine and never overly pushy.

Profile required

We are looking for someone who is:

• Extremely customer-oriented, warm and naturally welcoming.


• Outgoing, charismatic and confident, with excellent interpersonal skills.


• Persuasive and commercially minded, with a natural ability to sell without being pushy.


• Quick-thinking and adaptable, able to create rapport with clients within seconds.


• Polished and professional, with a strong sense of luxury customer service and brand image.


• Proactive and target-oriented, motivated by achieving and exceeding membership goals.


• Energetic and resilient, comfortable working in a fast-paced, high-volume environment.


• Reliable and team-oriented, with a positive attitude.

Previous experience in hospitality, retail, luxury, events, front-of-house, customer service or sales is appreciated. Previous experience as a host/hostess or in a reception role is a plus.

Weekend availability is required, and recurring availability throughout the month is highly appreciated, particularly during our sample sales.