Sales Associate - Boston

Cartier; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Cartier in Boston seeks a Luxury Retail Ambassador to drive sales and deliver exceptional client service. You will cultivate relationships, manage daily boutique operations, and participate in client events. The role requires energy, product knowledge, and a strong focus on the Cartier client experience.

The position demands weekend work, readiness for travel for trainings and events, and a passion for high-end timepieces and jewelry with a professional, polished demeanor.

Qualifications

• 2–5 years luxury retail experience.
• Ability to work weekends and travel for trainings/events.
• Excellent interpersonal and communication skills, detail-oriented.

Responsibilities

• Achieve and exceed monthly sales targets.
• Provide outstanding customer service across all touchpoints.
• Cultivate client relationships through CRM initiatives.
• Assist in daily boutique operations and merchandising.
• Support after-sales clients and events as needed.

Skills

Sales targets

Customer service

CRM

Team player

Education

College degree preferred

Tools

MS Office

SAP

Job description

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education:
• College degree preferred Required Experience:
• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail. Technical Skills:
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred Personal Skills/Abilities:
• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation Please note, salaries will be negotiated based on relevant skills and experience.