Front of House Assistant / Duty Manager

Mpeople Recruitment; Texas; On-site; USD 26,000 - 32,000; Full time

Job summary

Mpeople Recruitment is seeking a Front of House Assistant / Duty Manager for an Oldham hotel, restaurant and events venue. You will oversee front-of-house operations, support restaurant service and ensure exceptional guest experiences, while leading a small team.

The role requires hands-on leadership, the ability to make quick decisions, and a focus on delivering outstanding service across events and daily operations.

Qualifications

• Experience in hospitality, hotel, restaurant or events environments.
• Ability to run shifts independently and supervise a small team.
• Proactive, hands-on attitude with strong customer service focus.

Responsibilities

• Manage front-of-house operations and guest experience.
• Lead a small team of 2-3 staff during shifts.
• Oversee check-ins, reservations and guest enquiries.
• Coordinate events and weddings, corporate bookings and private events.
• Collaborate with kitchen and housekeeping to ensure smooth operations.

Skills

Hospitality experience

Staff leadership

Customer service

Booking systems

POS/till systems

Tools

Booking systems

POS/till systems

Job description

Front of House Assistant / Duty Manager

Oldham | £14.00 per Hour | 30 Hours per Week – overtime may be available

Permanent position

Mpeople Recruitment are currently recruiting for an experienced Front of House Assistant / Duty Manager to join a busy hotel, restaurant and events venue based in Oldham.

This is an excellent opportunity for a hospitality professional looking for a varied, hands-on role with real responsibility. Working closely with the Venue Manager, you will play a key role in the day-to-day running of the venue, overseeing a small team and ensuring guests receive an exceptional experience.

Hours: Monday, Tuesday & Saturday, 12pm-10pm (30 hours per week)
Salary: £21,840 per annum (£14.00 per hour)
Start Date: Immediate
Driving Licence: Essential

The Role

This is not a desk-based position. You'll be the face of the business, managing front-of-house operations, supporting restaurant service, coordinating events and ensuring the smooth running of the venue when management is not on site.

You will be confident making decisions, resolving issues as they arise and leading a small team of 2-3 staff members during your shift.

Duties will include:

• Welcoming guests and managing check-ins and enquiries
• Overseeing front-of-house operations and guest experience
• Supporting the day-to-day running of the restaurant
• Assisting with weddings, functions, corporate events and private bookings
• Handling customer queries and complaints professionally
• Supervising and supporting a small team
• Working closely with kitchen and housekeeping departments
• Managing reservations and bookings
• Promoting the venue's facilities, including restaurant bookings and events
• Ensuring high standards of customer service are maintained at all times

About You

We are looking for someone with previous experience within hospitality, hotel, restaurant or events environments who is comfortable taking ownership and leading from the front.

The ideal candidate will:

• Have previous experience in a similar hospitality, hotel, restaurant or events role
• Be capable of running shifts independently
• Have experience supervising or leading a small team
• Be confident dealing with challenges and making decisions on the spot
• Deliver outstanding customer service
• Be friendly, approachable and professional
• Have good IT skills and experience using booking systems and POS/till systems
• Possess a proactive, hands-on attitude
• Be commercially aware and confident promoting venue services and facilities
• Be reliable, punctual and looking for a long-term opportunity

What's on Offer?

• Immediate start available
• Stable, long-term opportunity
• Varied and rewarding role
• Supportive working environment
• Opportunity to make a genuine impact within a growing venue

If you have the hospitality experience, leadership skills and initiative to thrive in a busy customer-facing environment, we'd love to hear from you.

Due to the high volume of applications received, we may not be able to respond to every applicant. If you have not heard from us within five working days, please assume your application has been unsuccessful on this occasion.

INDOL