Front of House

Huntington Theatre Company; Boston (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Complimentary ticket offers

Job summary

The Huntington Theatre Company is expanding its Front of House Operations Team at Huntington Theatre in Boston. This part-time seasonal role is located at 264 Huntington Ave and requires weekday afternoons, weeknights, and weekend shifts.

Front of House staff receive complimentary ticket offers to Huntington venues and must work a minimum of two shifts weekly, with a 3-hour minimum per shift.

Qualifications

• The role requires a passion for delivering exceptional customer service.
• Prior customer service experience preferred, but on-the-job training will be provided.

Responsibilities

• Serve as a professional, friendly representative of the Huntington Theatre.
• Welcome and greet patrons.
• Prepare and distribute playbills and promotional materials.
• Scan tickets and assist with ticket validation.
• Provide clear wayfinding within the venue for patrons.
• Ushers to ensure safe, accurate seating.
• Assist with moving furniture to prepare venues and lobby spaces.
• Attend mandatory orientation and training sessions.
• Answer basic questions about the theatre and productions.
• Must be able to lift 20 pounds and stand for extended periods.

Skills

Customer service

Job description

Job Details

Job Location: The HAT - Huntington Theatre - Boston , MA 02115, Position Type: Seasonal, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, POSITION: Front of House

Department

DEPARTMENT: Huntington Theatre

LOCATION: 264 Huntington Ave, Boston, MA 02115

FT or PT: Part-time

SCHEDULE: Weekday afternoons and weeknights preferred, weekends required

STATUS: Seasonal, Non-Exempt

COMPENSATION: $15.00 hourly

REPORTS TO: Huntington Theatre House Manager

Introduction

The Huntington is looking to expand its Front of House Operations Team at the Huntington Theatre! Come join our Front of House team at one of Boston’s World Class Performance Venues.

Requirements

Front of House staff are required to work a minimum of two (2) shifts per week, and all shifts are paid at a 3-hour minimum.

Front of House Staff have access to complimentary ticket offers to shows in all Huntington operated venues.

Job Duties:

• Serve as a professional, friendly, and outgoing representative of the Huntington Theatre and The Huntington.
• Welcome and greet patrons
• Prepare and distribute playbills, inserts, and other promotional materials
• Scan/check tickets
• Develop an understanding of the layout of the building to provide accurate wayfinding instructions to patrons and clients
• Serve as ushers, ensuring patrons are seated in a safe and accurate manner
• Opportunities to train as Bartenders (upon completion of training in all other FOH positions at the Huntington Theatre).
• Assist with moving furniture (including chairs, tables, stanchions, and stools) to prepare venues and lobby spaces.
• Attend mandatory Orientation and Emergency Preparation Trainings as scheduled by Management.
• Answer basic questions patrons have about the theatre and future productions
• Must be able to lift twenty (20) pounds, stand for extended periods of time, and navigate stairs and various levels of the venue.

Additional Expectations

In addition to the duties listed above, the Huntington Theatre Company expects the following of each employee: adhere to the Huntington’s policies and procedures; work in a safe manner; perform duties as workload necessitates; maintain a positive and respectful attitude; communicate regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in the Huntington’s events as needed or required; and completes other duties as assigned.

EEO STATEMENT

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Qualifications

The only requirement is a passion for delivering exceptional customer service and keeping our patrons at the heart of the theatre by providing support and services before, during, and after their theatre-going experience. Prior customer service experience preferred, but on-the-job training will be provided for the right candidate.