Front Line Manager - T&S - Developer Operations 4C

Jobgether; United States; Remoto; USD 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work in international setting

Career development opportunities

Mentorship and training

Descrizione del lavoro

Jobgether is seeking a strategic Trust & Safety Lead to guide a global team, shape safety policies, and drive data-driven improvements across digital platforms. You will oversee investigations, collaborate with cross-functional partners, and monitor key metrics to ensure exceptional service quality.

The role emphasizes leadership, analytics, and continuous improvement in a remote, international setting, with a focus on user protection and risk mitigation.

Competenze

• Bachelor's degree in Commerce, Economics, Finance or related discipline.
• MBA or Business Analytics degree is relevant.
• Experience in Trust & Safety operations or related field.
• Proficiency in Power BI for reporting and insights.
• Strong leadership and coaching abilities.
• Excellent written and verbal English communication (C1).
• Stakeholder management across cross-functional teams.
• Ability to translate data into practical improvement strategies.

Mansioni

• Lead, manage, and support a team of Trust & Safety specialists and ensure operational process execution.
• Develop and improve strategies promoting user safety across platforms.
• Monitor team performance and ensure policy compliance and safety standards.
• Oversee investigations and resolution of safety concerns and incidents.
• Coach and support team members to achieve operational goals.
• Collaborate with cross-functional teams to strengthen processes and implement improvements.
• Track Trust & Safety metrics and deliver regular reports with actionable insights.
• Identify trends and opportunities to enhance safety protocols and service quality.
• Stay informed on industry trends and regulatory developments in Trust & Safety.

Conoscenze

Team leadership

Data analysis

Stakeholder management

English communication (C1)

Formazione

Bachelor's degree in Commerce, Economics, Finance or related discipline

MBA or Business Analytics degree

Strumenti

Power BI

Descrizione del lavoro

Accountabilities:

- Lead, manage, and support a team of Trust & Safety specialists, ensuring consistent execution of operational processes and safety protocols.

- Develop, implement, and continuously improve strategies that promote user safety and trust across digital platforms and services.

- Monitor team performance and ensure compliance with internal safety policies, operational procedures, and applicable regulatory standards.

- Oversee the investigation and resolution of user safety concerns, policy violations, and operational incidents, ensuring timely and effective outcomes.

- Establish clear performance expectations, provide coaching and guidance, and support team members in achieving operational objectives.

- Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes, address operational challenges, and implement improvements.

- Monitor key operational indicators and Trust & Safety metrics, preparing regular reports and actionable insights for management.

- Identify trends, recurring issues, and opportunities to improve safety protocols, team productivity, and service quality.

- Stay informed about emerging industry trends, regulatory developments, and best practices in Trust & Safety operations.

- Support strategic decision-making through data-driven recommendations and continuous operational improvement initiatives.

Requirements:

- Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.

- Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.

- Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.

- Proficiency in Microsoft Power BI, including reporting, data visualization, performance monitoring, and generating actionable insights.

- Ability to analyze operational data, identify performance trends, and translate findings into practical improvement strategies.

- Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.

- Strong problem-solving, decision-making, and incident management capabilities.

- Excellent written and verbal English communication skills, with an advanced proficiency level (C1).

- Strong stakeholder management and collaboration skills, with the ability to work effectively across different teams and functions.

- Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.

- Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.

Benefits:

- Full-time, regular employment opportunity.

- Remote working arrangement based in India.

- Opportunity to lead Trust & Safety operations supporting global business environments.

- Exposure to AI-powered solutions, digital innovation, and technology-driven transformation initiatives.

- Career development opportunities through mentorship, professional training, and continuous learning.

- Opportunity to work alongside experienced professionals and multidisciplinary teams.

- Inclusive and collaborative work culture that encourages innovation, integrity, curiosity, and professional growth.

- Opportunity to make a meaningful impact on user safety, operational excellence, and business performance.