Front-Line Manager in Training: Service Ops Leader Path

CarMax; Norwood (MA); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Bonus potential

Equity

Job summary

CarMax in Norwood, MA invites applicants for a Front-Line Manager in Training. This structured six-week development program prepares you to become a manager within CarMax’s Service Operations, covering operational processes, inventory and cosmetic/mechanical repair, with potential transitions into Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Successful completion leads to leadership opportunities and exposure to multi-team

Qualifications

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong skills in data interpretation and record accuracy for process compliance.
• Proven ability to multi-task and prioritize in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Willingness to work varied schedules including nights, weekends, holidays.
• 3+ years of management experience preferred.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
• Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location.

Skills

Team leadership

Data interpretation

Multitasking

Communication skills

Software systems proficiency

Tools

Proprietary software systems

MS Office/ERP

Job description

CarMax in Norwood, MA invites applicants for a Front-Line Manager in Training. This structured six-week development program prepares you to become a manager within CarMax’s Service Operations, covering operational processes, inventory and cosmetic/mechanical repair, with potential transitions into Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Successful completion leads to leadership opportunities and exposure to multi-team