Front-Line Loss Prevention & Customer Service Associate

The TJX Companies, Inc.; El Cajon (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., seeks a Loss Prevention Associate to deter theft, assist customers, and support store safety. You will wear a Body Worn Camera and stand at the front of the store or in a department, greeting customers and guiding them to associates as needed.

Successful candidates have 0-2 years in retail or security, strong verbal and written communication skills, and the ability to work independently while managing time and workload effectively.

Qualifications

• 0-2 years retail or security experience
• Strong customer service orientation
• Ability to follow policies and procedures

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stand for long periods

Job description

Marshalls, part of The TJX Companies, Inc., seeks a Loss Prevention Associate to deter theft, assist customers, and support store safety. You will wear a Body Worn Camera and stand at the front of the store or in a department, greeting customers and guiding them to associates as needed.

Successful candidates have 0-2 years in retail or security, strong verbal and written communication skills, and the ability to work independently while managing time and workload effectively.