Front‑Line Development Services Specialist

Maricopa County; Phoenix (AZ); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Excellent work-life balance

Opportunities for growth and dev"

Low-cost healthcare

Child care benefits (on-site)

Paid vacation, sick time, parental le

Wellness program

Arizona State Retirement System

Job summary

Maricopa County Planning and Development is seeking a Development Service Technician to greet customers, gather information, and guide users through the permitting system. The role focuses on administrative and coordination tasks in a busy office environment.

The position requires two years of administrative experience and a high school diploma or GED. A combination of education and relevant experience may substitute for the minimum requirements.

Qualifications

• Two years of administrative experience required.
• High school diploma or GED (or equivalent combination of education and experience).
• Combination of post-secondary education and/or job-related experience may substitute for the minimum qualification on a year-for-year basis.

Responsibilities

• Assist customers at the Planning and Development reception area or over the phone.
• Gather relevant information from customers and call down the appropriate on-call team member.
• Provide online guidance for setting up accounts, uploading revised plans, and/or online payments within the Planning and Development Permitting System.
• Provide administrative support by returning email/phone inquiries to customers.
• Process permit extensions, cancellations, and modifications within the Planning and Development Permitting System.
• Support the Management Analyst as requested.
• Perform other duties as assigned.

Skills

Administrative experience

Bilingual

Customer service

Communication skills

Education

High school diploma or GED

Tools

Planning and Development Permitting System

Job description

Maricopa County Planning and Development is seeking a Development Service Technician to greet customers, gather information, and guide users through the permitting system. The role focuses on administrative and coordination tasks in a busy office environment.

The position requires two years of administrative experience and a high school diploma or GED. A combination of education and relevant experience may substitute for the minimum requirements.