Front-Line Customer Service Leader for Rapid Growth

Patriot Disposal; Charles Town (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth opportunities

Paid time off

Job summary

Apple Valley Waste is seeking a Customer Service Member to support our growing operations in the waste management and recycling sector. You will handle inquiries, resolve issues, and coordinate service requests to ensure top-notch customer satisfaction.

The role emphasizes strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for growth as the company expands.

Qualifications

• High school diploma or equivalent.
• 1--2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Skills

Customer service

Communication

Teamwork

Stress management

Conflict resolution

Education

High school diploma

Tools

CRM software

Microsoft Office Suite

Job description

Apple Valley Waste is seeking a Customer Service Member to support our growing operations in the waste management and recycling sector. You will handle inquiries, resolve issues, and coordinate service requests to ensure top-notch customer satisfaction.

The role emphasizes strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for growth as the company expands.