Front house Shift Leader（Mandarin speaking ）

Workstream; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

On-site meals

Medical insurance

401k match

Birthday gifts

Job summary

Workstream is seeking a Shift Leader for a Haidilao location to supervise crew, train new staff, and ensure operations align with the restaurant business plan. The role requires cross-training across crew positions and assists the management team in daily execution.

Candidates should have 0–3 years in restaurant or customer service, be hardworking, and possess strong interpersonal and teamwork skills. English fluency is required, with Mandarin/Spanish preferred.

Qualifications

• 0–3 years of experience in restaurant or customer service.
• Hardworking with professional dedication and strong teamwork spirit.
• Fluent in English; Mandarin and Spanish preferred.

Responsibilities

• Supervise crew and ensure alignment with restaurant business plan.
• Maintain a positive attitude and provide excellent guest service.
• Ensure quick, friendly service and quality products for guests.
• Notify General Manager of any issues or complaints promptly.
• Engage guests and promote teamwork across shifts.
• Coach team members when standards are not met and celebrate successes.

Skills

Restaurant experience

Interpersonal skills

Teamwork

Education

High school diploma

Food Handler Certificate

English fluency

Job description

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

JOB SUMMARY:

A shift leader will be required to be cross trained in all crew level job positions and maintain a working knowledge to supervise the execution of these positions and to aid in the orientation and training of new team members to these positions. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan.

DUTIES/RESPONSIBILITIES:

• Must have an outgoing and positive attitude in dealing with guests.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Ensure that we provide a quality product to all guests with quick and friendly service.
• Ensure to immediately notify the General Manager of all issues or complaints from customer and staff
• Ensure guest engagement. Checks on Guests at the table to ensure our service and enjoyment standards are delivered.
• Share your knowledge with others to encourage and champion teamwork and operational success
• Build brand dedication through outstanding service
• Coordinate all cash handling policies and procedures
• Respond quickly and effectively to all emergency situations
• Coach in the moment when standards are not being met and celebrate when they are
• Be encouraging of your team even with the seas are rough. Help where you are best needed and celebrate successes
• Mentor the general staff in the absence of Shift Manager
• Ensures shift staffing is correct and takes corrective action as necessary.
• Must be willing to assist all other positions when necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• 0 - 3 years of server, cashier, line cook, prep cook or combination of experience in a restaurant or customer service establishment.
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit

Education / Qualifications:

• High school diploma, or equivalent work experience.
• Previous experience or working knowledge of restaurant operations
• Food Handler Certificate as required by local standard
• Fluent in English / Preferred languages: Mandarin and Spanish

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an 6-8 hours shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to clean and maintain station in practicing good safety and sanitation
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
• Ability to meet the needs of the restaurant and support hours of operation.