Front End Team Leader

New Leaf Community Markets, Inc.; Santa Cruz (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

New Leaf Community Markets, Inc. is seeking a Front End Manager to lead the Front End department, ensuring excellent customer service, financial stewardship, and compliance with company policies.

This role focuses on leadership, training, and performance management to support a positive work environment aligned with company values. The Front End Manager will supervise staff, manage workflow, and maintain department standards while driving a high-quality customer experience and teamwork across

Qualifications

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of Front-End Department / prior Front-End management experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.

Responsibilities

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly.
• Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals and schedule department accordingly.

Skills

Customer service

Supervisory experience

English proficiency

Communication

Math

Education

Front-End department management experience

Tools

MS Office

POS systems

Inventory software

Job description

New Leaf Community Markets, Inc. is seeking a Front End Manager to lead the Front End department, ensuring excellent customer service, financial stewardship, and compliance with company policies.

This role focuses on leadership, training, and performance management to support a positive work environment aligned with company values. The Front End Manager will supervise staff, manage workflow, and maintain department standards while driving a high-quality customer experience and teamwork across